Job Details
Job Title: Police Contact Enquiry Officer : HC623172
Location: Park Gate and Bishops Waltham
Salary: Scale 5 ( GBP 18,445.74 : GBP 19, per annum pro rata / GBP 30, : GBP 32, per annum FTE)
Contract: Part:time and
Hours: 22.50 hours per week (Monday and Wednesday at Park Gate, Friday at Bishop Waltham, )
Closing Date: Thursday 26th February 2026 23:59
Interviews will take place in person during the weeks commencing9th and/or 16th March 2026
About the Role
Hampshire and Isle of Wight Constabularys purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the county, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing an efficient and effective front counter service to members of the general public.
For further information, please see the
role profile and additional information sheet, linked below.
Role Profile
Additional Information Sheet
We are looking for candidates who:
:Are qualified to QCF level 2, or has comparable work experience.
:Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
:Have a UK driving licence.
:Have proven experience of working in a busy customer/public service environment.
:Have paper:based and electronic clerical skills, including experience of creating varied documentation in high volumes.
:Feel confident dealing with confidential and sensitive matters.
:Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
Working as a Police Contact Enquiry Officer, you will attract benefits including but not limited to:
:24 days annual leave.
:Competitive pension scheme.
:Excellent wellbeing support, including access to the Employee Assistance Programme.
:Retail, food, and leisure discounts through Hampshire Police Leisure and Sports and Blue Light Card.
:Fantastic career progression including development and secondment opportunities.
How
Please follow the online application link. You will be required to enter personal details and complete our pre:screening questions.
In addition, you will be required to provide evidence against the following competencies:
:We are emotionally aware Level 1
:We analyse critically Level 1
:We collaborate Level 1
:We take ownership Level 1
You should also be aware of the values (courage, respect and empathy, public service).
Reading the candidate guidance for completing application forms, and the above links, will help you in completing your application.
Contact details for an informal discussion
If you would like to have an informal discussion about this role, Angela Orr on or the Recruitment Team on note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire and Isle of Wight Constabulary is an equal opportunities employer that positively pro