Overview
Senior operations analyst - Transfers role at Vanden Avenne. Hybrid with 2 days a week in our Edinburgh office, with Wednesdays mandated.
About the company
Seccl is the Octopus-owned embedded investment platform that is on a mission to help more people invest and invest well. We are B-Corp certified with strong product-market fit and early traction, aiming to transform an outdated industry. We are part of Octopus, a multi‑billion group that includes Octopus Energy, Octopus Investments and Octopus Money. Check the Seccl website for the latest on our products and our mission to shape the future of investments.
The role
Our Senior operations analysts are responsible for managing a team of direct reports, while overseeing critical processes and controls to ensure efficient delivery of transfer operations. You will use your knowledge to ensure consistent and quality delivery of the operational customer journey, working closely with Customer and Product teams to ensure a seamless experience for our partner firms. You will proactively analyse and identify opportunities for improvement, automation and streamline our operations processes.
On a typical day you will be:
* Leading, coaching and supporting your team through regular 1:1s and development conversations
* Overseeing transfer workflows to ensure service levels are met and continuously improved
* Acting as the subject matter expert and point of escalation for complex queries
* Identifying risks, resolving blockers, and making sure controls and processes are up to date
* Preparing and sharing accurate MI to give visibility of team activity and performance
* Collaborating with colleagues across Operations and the wider business to deliver effective outcomes
* Supporting training and knowledge sharing to build capability across the team
* Driving continuous improvement in how we work and serve our clients
This role is for you if...
* You have strong analytical skills and enjoy solving complex problems under pressure
* You know platform transfers (cash and in specie) inside out, with solid industry knowledge
* Youre an experienced people leader who enjoys coaching, developing and supporting a team
* You bring expertise in operational processing, risk management and change management
* Youre confident improving processes, managing workflows and using MI to drive decisions
* Youre comfortable with systems like Core and Pfolio, and are working towards (or hold) the CISI Investment Operations Certificate, or equivalent
This role isn\'t for you if...
* You rely on a lot of top-down direction. Here, youll have a lot of freedom and ownership of your role, and youll be expected to shape your own progression
* Youre not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
* You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
* You dont like change. Youll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty
What\'s in it for you
We offer a generous mix of benefits for the things that really matter to our people, including:
* A salary between £40,000 and £45,000 dependent on experience + reviewed annually
* 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days per year for Dependant leave
* Two volunteering days per year
* Option to work abroad for up to six weeks a year
* Secclbrate — our recognition programme with flexible rewards
* Length of service award: one month paid sabbatical at eight years
* 6% employer pension contribution, and life assurance
* Private medical insurance with AXA Health
* Enhanced Parental leave
* MacBook and up to £500 home office set up budget
* £750 per person learning budget
* Wellbeing initiatives including free therapy via Wellness Cloud and mental health support via Headspace
* Financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing via Octopus Legacy
* Perkbox Flexi-points for discounts and perks
* Initiatives like Cycle to Work and Octopus Electric Vehicle Leasing
Our culture
We\'re proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check our Glassdoor page and LinkedIn for updates.
Interview process
Interviewing is a two-way process. Our interviews are conversational, so come with questions and be curious. Expect the process to look like this (after an initial chat with our Talent Team):
* First stage 45-minute competencies-based interview with the hiring manager and a Senior operations analyst
* Second stage 45-minute technical interview or assessment with the hiring manager and Head of operations & servicing
We will close this role once we have enough applications for the next stage. Please submit your application as soon as possible; you should expect to hear back within one to two weeks of applying.
Our aim is to build a diverse and inclusive company of awesome people. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.
If this sounds like your kind of thing, we encourage you to apply even if you don\'t tick every box. We\'d love to hear from you!
Compensation Range: £40K - £45K
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