Permanent, Full Time 37 hours per week (Monday – Friday) At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you’ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well-managed, and thriving. This is a hands-on and rewarding role where no two days are the same. You’ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers. We’re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we’d love to hear from you. What You’ll Be Doing Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters. Investigating and resolving customer issues — including tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and property management concerns. Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi-agency meetings where required. Identifying support needs and connecting residents with appropriate internal or external support services to help sustain tenancies. Working closely with colleagues across Thrive to ensure smooth property access, compliance, and excellent customer service. Supporting the full tenant journey — from allocations and lettings to long-term housing management and sustainment. Attending occasional evening or weekend meetings as part of your commitment to the community. What You’ll Need A full driving licence and access to a vehicle. Experience in tenancy management and/or anti-social behaviour casework. Strong partnership working skills with agencies and contractors. Excellent communication and interpersonal skills, with the ability to engage a wide range of people. Flexibility and adaptability in a changing environment. A CIH or Housing Management qualification (or equivalent) is desirable. Some roles may require a basic DBS check and our People Team will confirm this applicable. Closing date: 5th December 2025 Interviews: To be confirmed We may close this vacancy early if we receive a high volume of suitable applications so apply now and start your journey with Thrive Homes today. INDLOW The Company Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can Thrive. We manage over 5,000 properties and are continuing to build new homes each year. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Generous family friendly provision Pension we will pay double your contribution (up to 10%). Discretionary Bonus Life assurance a payment of 3x your salary Virtual GP Service (available 24/7) Wellbeing reward scheme (earn vouchers through a health app) Free Financial Advisor service (includes savings, mortgage, debt & pension advice) A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different! Flexible benefit scheme (up to £900 p/a) you have access to the following optional benefits: Buy or Sell annual leave You will receive basic 25 days annual leave p/a increasing by length of service (up to 30 days) Cycle to work Retail Vouchers & Discount Scheme PLACEHOLDER 4 Car Benefit scheme Health Cash Plan facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Annual Health Screening (BUPA) PLACEHOLDER 8 Thrive’s Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits.We continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. Specific roles at Thrive are subject to a basic DBS check. Documents