Support and Integration Officer Coventry, West Midlands Join a team committed to supporting people seeking safety and belonging as they build new lives in the UK. The Organisation Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society. They are now looking for a Support and Integration Officer to join them on a full-time, permanent basis, working 37.5 hours per week. Our Client’s Commitment to You As part of their team, you’ll enjoy a supportive, inclusive working culture with great rewards and benefits, including: - Salary of £26,521 per annum - 25 days’ annual leave, plus bank holidays - Pension - Flexible working - Employee Recognition Programme - Training and development opportunities - Employee Assistance Programme - Social gatherings and staff retreats - A fully stocked staffroom! This is a rewarding opportunity for a compassionate support worker with experience working with asylum seekers or refugees to join our client’s mission-driven organisation. You’ll be on the front line of real change, working one-to-one with refugees to help them build independence, navigate complex systems, and feel a true sense of belonging in their new communities. In return, you’ll join a diverse and values-led team that celebrates lived experience, nurtures your development, and empowers you to make a meaningful difference every single day. What You’ll Be Doing As a Support and Integration Officer, you will play a vital role in helping refugees resettle and integrate into UK life, providing tailored support and guidance. Managing a caseload of tenants, you’ll carry out pre-tenancy assessments and create personalised support plans to address their needs in areas such as housing, finance, education, employment, health and immigration. Through one-to-one support and regular reviews, you’ll enable individuals to build confidence, develop independence, and connect with social and professional networks. Additionally, you will: - Support people with budgeting, registering for care, accessing training and volunteering - Make internal and external referrals to appropriate support services - Maintain accurate case records and use the CRM (Salesforce) for case management - Visit tenants at home and in the community to provide ongoing support and advocacy What Our Client is Looking For To be considered as a Support and Integration Officer, you will need: - Experience of working with asylum seekers or refugees in a voluntary or paid capacity - Experience of providing advice and guidance, advocacy and culturally sensitive support - Experience of creating support plans and completing needs assessments - Experience and knowledge of working with people with complex/multiple support needs Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. The closing date for this role is 5th August 2025. Other organisations may call this role Refugee Support Officer, Integration Support Officer, Caseworker, Housing and Employment Support Worker, or Community Support Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to make a lasting difference in people’s lives as a Support and Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.