B&Q Chandler's Ford, England, United Kingdom
Product Owner (12-months FTC)
Salary: From £45,000 - £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)
Location: Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.
Role Purpose
Reporting to the Senior Product Manager for Store experience, the Product Owner for Productivity and Mobility will look after Workforce, Task management, and Digital Colleague Application tools as well as the hardware our colleagues use to access these tools (e.g., handheld devices and headsets). You will play a pivotal role in transforming the colleague experience. Your mission is to empower our 20,000 store colleagues with mobile‑first tools that support efficient operations, simplify tasks and increase value‑adding activity time in our stores. In this role, you will define and drive the product vision and roadmap, ensuring alignment with customer needs and B&Q's strategy. Working closely across Retail and technology stakeholders (including Infrastructure and Hardware teams) you will shape new features/capabilities and manage the product backlog, balancing technical complexity with customer value, delivering high quality experiences through defining MVPs and acceptance criteria. You’ll foster agile development, support innovation through market awareness and test‑and‑learn approaches, and champion improved ways of working across B&Q and Kingfisher.
Key Accountabilities / Responsibilities
* Product Vision – set a clear vision and roadmap for the product driven by a robust understanding of customer needs and business objectives that the product or feature will fulfil.
* Defining New Demand – collaborate with B&Q teams, KITS, 3rd parties and product team to define new demand, ensuring it is well understood, its benefits effectively valued and aligned with customer insight.
* Backlog Management – manage backlog for the product, ensuring priorities are clearly understood based on technical complexity vs business and customer value.
* Planning – work with teams and delivery lead on planning product releases, ensuring key stakeholders are engaged, delivery is planned and aligned with other business priorities, and proactively manage cross‑team dependencies.
* Delivery – understand all business and customer requirements to define MVP and acceptance criteria. Work with design, research and engineering to deliver high quality, high‑performing customer experiences that align to product vision and business goals.
* Drives Performance – agree and track key metrics with stakeholders to measure output and delivery results against objectives, monitor product performance and recommend improvements to maximise value.
* Stakeholder Management – collaborate with B&Q teams, KITS and 3rd parties across all key development activity, including demand definition, quarterly planning and communicating outcomes and success.
* Agile Development Culture – help create an agile culture within the B&Q business, particularly within business areas involved in technology projects.
* Continuous Improvement – support the identification of improvements that can be made to ways of working around B&Q and Kingfisher group in developing and deploying technology.
* Innovation – keep a clear understanding of what is happening in the market and drive innovation into the product through a test‑and‑learn approach to ensure we are keeping pace and, where possible, exceeding customer expectations.
Required Skills & Experience
* Retail technology
* Experience working with customer research and data to define new products and propositions for customers
* Experience working in Agile including backlog management
* Strong commercial acumen
* Experience with significant stakeholder management
* Strong communication skills
* Able to work with ambiguity and challenge
* Training or certification in Agile methodology (preferable)
Benefits
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue putting diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits: a competitive salary, an award‑winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more.
So we can support you during the application or interview process, please contact recruitment@b-&q.co.uk for any recruitment adjustments.
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Product Management and Marketing
Industry: Retail
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