German Speaking Technical Applications Scientist – Technical Services Team
Location: Oxford, UK (hybrid; 3 days onsite, 2 days remote; initial 5 days onsite training)
Role: Provide high‑quality technical expertise and support for ONT products to scientists across Europe & UK. Collaborate within cross‑functional teams to strengthen client relationships and product application.
Key Responsibilities
* Provide front‑line application support via email, phone, and live chat.
* Escalate issues to senior team members as required.
* Troubleshoot issues, analyze customer needs, and suggest solutions.
* Document all interactions and relevant information in the CRM with accuracy.
* Assist customers with experimental design, product installation, data analysis, and workflow validation.
* Collaborate with internal and customer‑facing teams.
Required Qualifications
* BSc degree or equivalent in Molecular Biology, Genetics, Life Sciences, or related field.
* Understanding of NGS, genetics, molecular & cell biology.
* Proficiency in German (C1 level); Italian also considered.
* Technical competency to discuss experimental principles and stay current in the field.
* Excellent communication & customer‑service skills; strong problem‑solving ability.
Benefits
Attractive bonus, generous pension contributions, private healthcare, and competitive starting salary. Beautiful landscaped surroundings at the Oxford campus.
EEO Statement: The advertisement contains no discriminatory terminology. Candidates assessed solely on merit, qualifications, and ability to perform the duties.
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