Overview
A Bit About Us Gamma is a leader in Unified Communications as a Service (UCaaS). We’re a dynamic, forward-thinking team revolutionizing how businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, while retaining the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for? Reporting to the Product & Voice Ops Support Manager, this is a hands-on Provisioning Engineer position that requires a broad range of technical skills, including delivering complex migration activities, managing Engineering-led infrastructure projects, and handling network change.
The Provisioning Engineer’s role is to support the Gamma Labs department on delivering change across Gamma’s Voice & UCaaS products. This is a hybrid role based out of either our Manchester or Glasgow office.
What you’ll be doing day-to-day
* Be responsible for delivery of complex migration activities.
* Manage network-wide change and infrastructure projects.
* Possess excellent organisational skills and attention to detail.
* Be empowered to innovate and develop smarter ways of working.
* Provide feedback to internal development teams with regards to creating and improving automation procedures.
* Participate in network project work or customer change activities which may also include out of hours.
* Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations.
* Assist with the creation and maintenance of technical documentation.
* Be a self-starter, proactive, highly organized, and capable of working well with individuals at all levels in the organization.
* Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
* Possess good interpersonal, written, oral, and analytical skills, as well as being innovative and dedicated.
* Thrive in an environment where you are trusted to work smart and hard without micromanagement.
What you’ll need
* Experience of identifying and implementing infrastructure upgrade programmes.
* Experience in implementing and troubleshooting infrastructure solutions.
* Continuous improvement mindset and an innovative and collaborative attitude.
* The role requires strong communication skills and the ability to help prioritise and implement business and customer requirements.
* Consistent and clear communication is imperative for this role. We expect the Provisioning Engineer to engage with all key stakeholders including the customers across a variety of mediums.
What do we offer you?
* At Gamma, we believe in work-life balance, offering 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day to support a charity you care about.
* Enhanced maternity and paternity pay to support you as a parent.
* A contributory pension plan with Gamma’s contribution varying on yours.
* Group income protection and life assurance (four times your salary) for peace of mind.
* Tax-efficient share save and share incentive plans to share in Gamma’s growth.
* Private medical insurance through Vitality for you and your immediate family.
* Electric Vehicle scheme through Octopus and a Cycle to Work scheme for sustainable transport.
A few things to note
* We can’t offer visa sponsorship or relocation support for this role.
* If you feel you could be a good fit for Gamma but do not think you meet all the requirements, we still encourage you to apply.
Gamma is an equal-opportunity employer. We care about inclusion and value diverse teams where everyone can be their true authentic selves. We encourage people from underrepresented backgrounds to apply. We don’t discriminate based on protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, or marital status.
#J-18808-Ljbffr