Overview
Role Purpose: The Contact Centre Team Leader is responsible for leading, motivating, and coaching a team of Contact Centre Advisors to elevate our customer experience. This role plays a crucial part in ensuring customer satisfaction by overseeing the handling of customer queries, resolution of issues, and promotion of products or services. The Team Leader will drive team performance against key metrics, maintain high-quality service standards, and ensure adherence to company values and policies. The Team Leader role is a hybrid role with 60% focus on customer contact and 40% Team Leader. Due to the seasonal nature of our business, a flexible approach to working hours is essential.
Responsibilities
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