Go back North Cumbria Integrated Care NHS Foundation Trust
Clinical Support Worker - Outpatients (CIC)
The closing date is 22 April 2026
Band 3 Clinical Support Worker - 37.5 hours per week
The band 3 will be based in the Outpatient Departments at the Cumberland Infirmary Carlisle.
The CSW will be expected to set up/ close down the varying specialty Clinics, have extended skills e.g., venepuncture, ECG recording, basic Observations, BM monitoring, basic wound care and spirometry.
The successful individual need to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times.
Main duties of the job
* To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care
* Maintain patients' privacy and dignity at all times and provide care in a compassionate and sensitive manner.
* Be an effective part of the multi-disciplinary team contributing to the departmental objectives.
* Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
* Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re‑determined stock levels are met and clinical equipment is clean, working and stored correctly.
* Contribute to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Person Specification
Qualifications
* Level 3 vocational qualification or short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3
* Theoretical knowledge
* Experience of a range of care and related procedures
* Clinical observations
* Knowledge of data protection legislation and health and safety at work legislation
* National Care Certificate or commitment to complete within 12 weeks of commencing employment
* Numeracy and Literacy Level 2
* Undertaken relevant additional training for Clinical Support Workers
Knowledge & Experience
* Experience of working in health or social care
* Experience of undertaking and recording clinical observations and escalating changes or findings
* Working knowledge of legislation underpinning care provision
* Understanding of the importance of robust, accurate, clear, timely documentation
* Insight into behaviours and skills of a carer and the need for effective team work
* Knowledge of Safeguarding
* Understanding work‑related boundaries
* Awareness of GDPR and the need for confidentiality
* Familiarity with current NHS and social care policies
* Clinical policies and procedures
* Evidence of understanding of Trust Business
* Experience of working in the Trust previously
Skills and Aptitudes
* Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
* Time‑keeping, planning and prioritisation skills.
* Basic IT skills to use electronic patient records and other Trust systems.
* Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
* Ability to demonstrate the importance of holistic person centred care and related procedures.
* Ability to use initiative appropriately.
* Ability to demonstrate the compassionate values and behaviours needed for dignified care.
* Desire to encourage and support patients to remain as independent as possible
* Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals
* Caring and empathetic
* Motivated and with a pro‑active approach
* Ability to work independently and as part of a team
* Committed to providing high quality patient care
* Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care
* Personal resilience
* Ability to work calmly and effectively under pressure
* Presents self as courteous, respectful and helpful and understands importance of professional image
* Reliable, adaptable and dependable
* Venepuncture
Personal Circumstances
* Willing to work flexible hours including nights, weekends and bank holidays
* Flexible and versatile approach to meet the needs of the service
* Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off‑site
Other requirements
* Promote equality and value diversity
* Adhere to Trust Values and professional behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate through salary deduction.
Benefits
* 27‑day holiday scheme rising to 33 after 10 years
* NHS Discounts*
* Salary Sacrifice schemes including lease cars and Cycle to Work*
* Vivup is a free, confidential counselling and information service to assist with personal or work‑related problems
* Subject to eligibility
Salary: £25,760 to £27,476 a year per annum pro rata
Essential criteria
The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document.
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