Details
Reference number
430455
Salary
£35,663
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
DVLA - Information Technology Services
Type of role
Digital
Information Technology
Project Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
3
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Swansea
About the job
Job summary
Are you self-motivated, passionate about continuous improvement and thrive on having autonomy to complete projects and tasks?
Would you like the opportunity to be a part of a team that makes a real difference by improving services for our customers?
If so, we have a fantastic opportunity for a Project Support Officer to join us at the DVLA and we would love to hear from you
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below
Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers
Job description
As a Project Support Officer, you will be responsible for supporting and managing the delivery of programmes, projects and work streams. You may lead low-risk/low-complexity projects yourself, or form part of a wider team supporting the delivery of larger projects or programmes. The defining aspect of this role is project delivery: you will be dealing with the delivery of change within the organisation and to our customers, so we would love you to bring your experience of delivering change to our team.
You will be responsible for supporting the delivery of delivering digital, technology and business change projects within a well-structured programme environment, using a range of processes, tools and techniques to ensure that the changes that really matter to our customers are delivered effectively and efficiently.
You will work within multi-disciplinary, matrix-managed teams, using detailed planning and collaborative working to help create the right work environment for teams to deliver and achieve successful business outcomes.
Your responsibilities will include, but aren't limited to:
Planning & Scheduling: Implement and maintain appropriate systems to enable effective planning and scheduling.
Monitoring & Reporting: Establish and maintain project controls, keeping the project manager aware of the project status. Prepare project performance reports, presenting statistics and researching new information.
Admin: – Ensure organisational tasks are carried out efficiently. Manage and monitor compliance of the project with Departmental Security, Health and Safety, Equality and Diversity, Business Continuity and Business Planning.
Resources: Lead a team responsible for identifying, developing, and deploying resources. Manage workforce planning, providing information for effective decision making to the Project Manager. Procurement of supplies and services related to project support within Delegated Financial Authority limits.
Stakeholder: Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties. Draft and sign-off correspondence.
Financial Control: Monitor project spend and contribute to the compilation of budgets and the development of the business case. Ensures an accurate asset register is maintained.
Risks & Issues: Manage potential risk areas, working with risk managers and escalating as appropriate.
For further information on the role, please read the attached role profile.
Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
To thrive in this role you will have strong communication and stakeholder engagement skills with the ability to communicate, influence and challenge across all levels. You are a highly resilient person who handles change well and naturally adapts to changing workloads and environments.
You have experience in balancing multiple priorities and dealing with ambiguity, and enjoy having autonomy in your role, taking the lead in organising and prioritising tasks while being a confident and an independent thinker.
You enjoy managing a varied and challenging workload; having the capability and confidence to not only provide project support for large scale projects but to also take the lead on smaller projects when appropriate.
At DVLA, licensing is just the start. Every project we deliver has a ripple effect that affects millions of customers across the nation. Here, the work you're doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under 'Contact point for applicants'.
Minimum part time hour stipulation: 30
Sponsorship
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Behaviours
We'll assess you against these behaviours during the selection process:
* Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
* Risk & Issue Management (working)
* Planning (working)
Benefits
Passionate, reliable and always willing to push yourself and those around you, you'll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
* Best in class learning and development tailored to your role
* An environment with flexible working options where we encourage a great work-life balance
* A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* Digital communities with clear career frameworks
* On-site gym plus personal training available (membership applies)
* On-site nursery, restaurant and coffee bar
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Free parking
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Ability, Experience and Technical skills.
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Situational Judgement Test
Stage 2: Sift of CV and Personal Statement
Stage 3: Interview
You must be successful at each stage to progress to the next stage.
As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Stage 1: Situational Judgement Test
At this stage, you will be assessed against the following Success Profile elements:
* Ability
After submission of the first stage of your application (personal details), you will be invited to complete a Civil Service Situational Judgement Test. If you successfully pass the test, you will be invited to complete the full application (please see 'stage 2: Sift' for further information).
Please complete the online test as soon as possible (within 24-48 hours is recommended) the closing date for the test (and, if you progress to stage 2 CV and personal statement) is 23:55pm on 12th October 2025 (please see 'stage 2: Sift' for further information). If you fail to complete the online test before the deadline your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Stage 2: Sift of CV and Personal Statement
At this stage, you will be assessed against the following Success Profile elements:
Experience – Please submit a CV detailing how your experience from previous roles will contribute to this position, together with a personal statement of up to 500 words. Across your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
* Proven planning and organisational skills; able to prioritise effectively
* Demonstrable delivery focus; self-motivated with independent problem solving skills
* Experience of working with a diverse range of stakeholders and building strong working relationships
The sift will take place from 14th October 2025.
Should we receive a high volume of quality applications, we may invite a shortlist of the highest scoring candidates to interview. This means that some applications that meet the required standard could be placed 'on hold' after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put 'on hold' once the sift has been completed. Following interviews, any applicants remaining on hold will be notified by the panel of the next steps regarding their application.
Stage 3: Interview
At interview stage, you will be assessed against the following Success Profile elements:
* Behaviours – Working Together
* Experience
* Technical - Risk & Issue Management (working) Project Delivery Capability Framework
* Technical - Planning (working) Project Delivery Capability Framework
The interviews will take place week commencing 3rd November 2025.
This interview will be conducted in person at our Swansea office (DVLA, Swansea, SA6 7JL). Further details will be provided to you should you be selected for interview.
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
Feedback on your application can only be provided if you attend an interview or assessment.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months. You can read more about our reserve lists here.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : ITS Recruitment Team
* Email :
Recruitment team
* Email :
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here