> Description About IT Desk UK: At IT Desk we believe that world-class technology and support should be accessible to all businesses. As IT consultants, we serve over 100 customers, of varying sizes and requirements, across many different sectors. Technology plays a critical role for every one of these clients: it has the power to support their growth and unlock efficiencies and profitability. We see our role as enabling those improvements, delivering IT solutions that transform our client’s business. About the role: We are looking for a motivated, curious, and forward-thinking individual to join our AI & Automation team as an Apprentice. This role is ideal for someone early in their career who is passionate about technology, eager to learn, and excited by the opportunities AI and automation bring to modern organisations. You don’t need to be an expert — you’ll learn on the job. What matters most is enthusiasm, a problem‑solving mindset, and a drive to improve how things work. This apprenticeship offers hands-on experience, real impact, and the opportunity to develop future-ready digital skills. Responsibilities: Automation & process improvement: Support the design, build, and maintenance of automation workflows. Work with departments to identify opportunities to streamline processes. Help reduce repetitive manual work through practical, scalable automation solutions. Assist in the rollout, monitoring, and continuous improvement of automation initiatives. Document workflows, process maps, and automation logic as required. AI exploration & application: Assist in the development and testing of AI-powered tools for productivity and decision-making. Explore real-world AI use cases and help identify improvements or new applications. Support responsible and ethical use of AI across business operations. Experiment with emerging technologies and share findings with the wider team. Collaboration & support: Work collaboratively with cross-functional teams to understand business needs. Provide support during system enhancements, integrations, and digital transformation projects. Communicate progress, findings, and issues clearly and professionally. Contribute ideas that support innovation and operational efficiency. ISO responsibilities: Follow established procedures for data handling, security, and documentation. Support evidence gathering for audits and compliance reviews. Ensure all automation and AI initiatives align with security, risk, and quality-management standards. Report any potential risks, non‑conformities, or system issues in line with ISO processes. Required skills: A strong interest in AI, automation, and digital technologies. Curiosity about emerging tech and a willingness to experiment. Strong analytical and problem‑solving skills. Comfortable working with data, systems, and digital tools. Good organisational skills with attention to detail. Clear communication and ability to work collaboratively. A proactive mindset with a desire to learn continuously. Curious and eager to understand how things work. Passionate about improving processes and spotting inefficiencies. Enthusiastic, positive, and open-minded. Reliable and able to take ownership of tasks. Comfortable working in a fast-moving, innovation-driven environment. Enjoys solving problems and experimenting with new ideas. Team player with strong interpersonal skills. Additionally, the following experience would be beneficial: Experience in system improvements, digital transformation, or process mapping. Familiarity with automation platforms (e.g., Power Automate, Zapier, Make.com, RPA tools). Basic understanding of AI concepts, prompts, or workflows. Entry requirements: Level 3 Qualification (Apprenticeship/A Levels/BTEC etc.) OR equivalent work experience (typically 2 years in a relevant role) AND 5 x GCSE’s including English & Maths at Grade 4 (C) or above. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: Onsite gym. Free tea and coffee. Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!). Daily breakfast options. Weekly lunch bought with the Team Pleo Card. Vitality health care. Flexible working. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.