Job overview
This is an exciting opportunity to join our growing Urology team within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
This post is based at the Chelsea site working to provide an invaluable patient focused service, and to support the team as administrative team leader in the Urology unit.
The main responsibility will be to provide a high-quality administration service at a leading Cancer Centre which prides itself on clinical excellence.
The successful candidate will be enthusiastic, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. They will have an eye for detail and go above and beyond to ensure that our patients and their families are well supported. We encourage all prospective candidates to read the job description to ensure they understand the role and the associated requirements.
Due to the nature of the role, we are looking for a dependable and highly adaptable individual who can work independently and can fit in quickly as part of a team.
This role is an excellent opportunity to develop both your leadership and administrative skills in a fast moving and dynamic department within the NHS.
Main duties of the job
Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The medical secretary is often the first point of contact for users of the Trust’s services and is central to the co-ordination and effective functioning of the Clinical Unit team.
The post holder will be responsible for the provision of an efficient secretarial service to a Consultant team within the Clinical Unit. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, and the duties are generic. Not all posts will necessarily incorporate the full range of responsibilities listed, and the emphasis will differ depending upon the structure of the consultant’s secretarial service, and whether the consultant also has an Administrative or Medical P.A.
Detailed job description and main responsibilities
1. To type and distribute clinical and general correspondence in line with Trust standards.
2. To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
3. To open and action his / her own electronic and paper mail on a daily basis, and also that of the consultant team where required.
4. To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
5. To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant (s) and in line with Trust systems and policies
6. To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
7. To liaise as necessary with the Senior Sister and clerical supervisors within Out Patients to ensure effective clinic management (for example, cancelling, reducing and overbooking of clinic lists).
Person specification
Education/Qualifications
Essential criteria
8. Educated to degree level or equivalent
Desirable criteria
9. Assocation of Medical Secretaries and Practice Managers Receptionists (AMSPAR) qualification or equivalent
10. Customer care course/experience
Experience
Essential criteria
11. Previous experience working as a highly effective PA
Desirable criteria
12. Experience of working in a hospital of healthcare environment
Skills/Abilities/Knowledge
Essential criteria
13. Ability to work pro-actively and co=operatively with senior management and clinical and admin staff
14. Audio typing skills (60 wpm min)
Personal Skills
Essential criteria
15. Ability to work effectively within a team and to manage and motivate others
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
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