Are you passionate about delivering outstanding customer service?
Are you looking for a role that's both challenging and rewarding-where you can make a real difference in people's lives?
We're delighted to be partnering with The Zinc Group as they continue to expand their award-winning collections team. With nearly 14 years of success in financial services, Zinc has built a strong reputation for supporting customers and helping them find positive solutions to ease their financial worries.
Now, you have the chance to be part of their journey.
The Role: Customer Service Advisor
As part of the collections team, you'll:
Manage inbound and outbound calls with customers in a professional and supportive manner
Provide clear, empathetic guidance to help customers manage their finances
Ensure every customer is treated fairly, with a focus on positive outcomes
Keep accurate and detailed notes on customer accounts after each interaction
What we're looking for:
Strong customer service skills, gained in either a contact centre or face-to-face role
A genuine passion for creating positive customer experiences
Excellent communication skills-both verbal and written
Confidence and empathy when handling sensitive conversations
What's on offer:
A Glasgow City Centre location with quick start opportunities
A structured shift pattern: Monday-Friday (8am-8pm) and Saturday (9am-4pm)
Starting salary of £25,000, rising to £26,500 after 2 years
The chance to earn up to £250 in monthly commission plus exciting incentives, including regular prize draws and holiday giveaways
Please note: All candidates must successfully pass a credit and disclosure check.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age