The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution - either directly or through supplier coordination.
The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role.
This role will be fully on-site in Manchester to support hands-on training and in-role development.
Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies.
As part of your duties, you will be responsible for:
1. High-Quality Support: Deliver exceptional support to Service Users and internal stakeholders/supplie...