Job Summary
40 hours - 5/7 shifts per week (includes early/late and weekend shifts)
The Reception Supervisor oversees the daily operations of the hotel reception, ensuring smooth guest check-in and check-out, excellent customer service, and effective team supervision. This role requires strong leadership, attention to detail, and a commitment to delivering outstanding guest experiences in line with hotel standards.
Key Responsibilities
Qualifications & Skills
* Guest Service & Experience
* Welcome guests warmly and ensure efficient check-in and check-out procedures.
* Handle guest complaints, inquiries, and special requests professionally and promptly.
* Maintain a high level of guest satisfaction by ensuring service standards are consistently met.
* Team Leadership & Supervision
* Supervise and support reception staff during shifts.
* Train, motivate, and coach team members to deliver excellent service.
* Manage shift scheduling, daily task allocation, and performance monitoring.
* Operational Duties
* Oversee reservations, room allocations, and coordinate with housekeeping and maintenance.
* Ensure accurate billing, cash handling, and financial transactions.
* Prepare shift handovers, reports, and maintain updated records.
* Communication & Coordination
* Act as the communication link between reception, management, and other departments.
* Support the Front Office Manager in implementing new procedures and service initiatives.
* Ensure company policies, safety standards, and grooming guidelines are adhered to.
* Proven experience in a hotel front office or reception role (supervisory experience preferred).
* Excellent communication and interpersonal skills.
* Strong problem-solving, organizational, and leadership abilities.
* Knowledge of hotel property management systems (e.g., Opera, Fidelio, or similar).
* Ability to work under pressure in a fast-paced environment.
* Flexibility to work shifts, weekends, and holidays.
What We're Looking For
* Previous hotel or customer service experience (preferred but not essential).
* Strong communication and problem-solving skills.
* Ability to work independently during night shifts.
* Reliable, trustworthy, and professional attitude.
What We Offer
* Competitive pay and benefits.
* Staff discounts on accommodation, dining, and leisure facilities.
* Full training and career development opportunities.
* Free meals on duty.
* Friendly, supportive team environment
* Wellbeing support with a dedicated helpline available 24/7.
* Access savings and discounts from a wide range of retail and leisure outlets.
* Discounts on stays, dining, and partner services.
* Free parking.
* Life Assurance.