About Us
Praetura Group was founded to provide growing and ambitious companies the funding they need to succeed. By bringing a diverse range of financial services together, we can support businesses as they scale and their funding requirements change.
At Praetura, we know it takes more than just capital to build a great business. It takes funding on the right terms, with the support of people who’ve been there before. And that’s what we try to provide more than money.
Role Purpose
As our Sales Finance division continues to grow, we are creating a new Head of Business Improvement role to shape and evolve our operating model.
This is a senior, high-impact individual contributor role focused on modernising and strengthening our operational framework. You will ensure our processes, systems and controls are aligned to the scale and complexity of the portfolio we are building.
While the division has grown successfully, our operating infrastructure now needs to evolve to support the next phase. This role will lead that transformation at programme level, implementing a more scalable, technology-enabled and well-controlled platform that enables sustainable growth and excellent customer outcomes.
As a member of the Sales Finance Management Team, you will play a key role in shaping how we operate for the future.
The Opportunity
You will lead a structured transformation programme focused on:
* Redesigning end-to-end operational workflows
* Reducing reliance on manual processes through intelligent automation
* Strengthening data integrity, reporting and performance visibility
* Enhancing control effectiveness and fraud prevention frameworks
* Improving service delivery and operational consistency
* Building a resilient, scalable operating platform fit for growth
This is about building capability and maturity, not short-term cost reduction.
Key Responsibilities
1. Operating Model Redesign
* Design and implement a scalable operating model across onboarding, servicing, cash allocation and collections
* Review current-state processes, identify gaps and support the redesign for efficiency and control
* Clarify roles, accountability and performance ownership
* Align operational structure with future portfolio growth and product expansion
2. Process Engineering & Continuous Improvement
* Translate regulatory, risk and commercial requirements into robust, practical processes
* Introduce structured continuous improvement methodology
* Reduce operational risk through improved workflow design and automation
· Focus is on building consistency, control and operational confidence.
3. Technology Enablement & Systems Optimisation
Oversee and enhance core divisional systems, including:
* Dancerace C3 & E3
* RSM In-time & In-pay
* Praeview
* NatWest Bankline & Autopay
You will:
* Identify automation and integration opportunities
* Reduce manual touchpoints and improve system connectivity
* Partner with vendors to drive enhancements
* Work closely with the Head of Technology and outsourced IT partner (Zepler) to ensure:
* Robust business continuity
* System resilience and data integrity
* Technology scalability aligned to growth
4. Data, Performance & Insight
* Establish meaningful KPIs and SLAs across operational functions
* Implement performance dashboards and management reporting
* Use data insight to proactively manage service performance and risk
* Strengthen MI quality for SLT and Board reporting
5. Risk, Compliance & Control
* Embed robust operational risk and financial crime controls
* Ensure audit readiness and regulatory alignment
* Improve governance discipline and exception management
* Strengthen fraud detection and prevention frameworks
6. Influence & Change Leadership
* Lead complex transformation initiatives across multiple stakeholders
* Influence senior leaders and operational managers to embed change
* Establish structured documentation, standards and governance frameworks
* Act as the operational centre of excellence for best practice and scalability
Why This Role?
This is a high-impact, newly created role at a defining moment for the division. You will have the opportunity to architect and embed a modern operating model that underpins future growth.
For an experienced operational leader who enjoys designing scalable infrastructure, influencing at senior level and driving transformation through expertise rather than direct line management, this is an opportunity to help shape the division for the future.