Do you love building long-term client relationships and seeing your work make a real impact? Do you thrive on being the trusted point of contact for clients and enjoy managing multiple projects with confidence? If so, this could marketing agency could have the role for you. We’re working with a collaborative, growth-focused digital agency who are looking for an Account Manager / Account Director to manage a portfolio of retained clients. You’ll be the go-to person for your clients, ensuring work is delivered smoothly, performance stays on track and relationships are nurtured, with clients who are genuinely lovely to work with. What You’ll Be Doing * Act as the main point of contact for key client accounts, maintaining strong, positive relationships * Manage delivery of digital marketing campaigns and website projects * Coordinate internal teams to ensure work is delivered on time, to brief and to a high standard * Support campaign strategy by contributing ideas and insights to client activity * Monitor campaign performance and prepare reports that clearly communicate progress and opportunities * Attend client calls, presentations and briefings, adding value through insight and recommendations * Manage timelines, budgets and priorities across accounts About You * Extensive experience within agency environments, ideally working with B2B clients * Confident managing retained client relationships and day-to-day communications * Strong organisational skills, proactive and able to manage multiple projects * Analytical and able to support reporting * Strong written and verbal communication skills * Collaborative, positive, and keen to grow within a supportive agency * Content experience is beneficial but not essential