Senior Retail Operations Manager - Tottenham Hotspur Stadium
Salary: £44,500
This role profile provides an overview of the work you will initially undertake. It may be adjusted over time to reflect changing circumstances and business priorities. It does not form part of your employment contract.
Overview
As the Senior Retail Operations Manager, you will lead the delivery of a diverse and effective high-volume retail food and beverage operation. Your responsibilities include ensuring operational efficiency, HSE compliance, planning and presentation of the food and beverage offer, and maintaining first-class standards.
In summary, you will ensure the stadium is event-ready to welcome guests and team members. This role focuses on planning and delivering our retail operations, as well as supporting senior management with strategic and operational initiatives.
Role Purpose
Reporting to the Head of Retail and liaising closely with client partners, you will be responsible for key areas including (but not limited to):
* Leading retail operations to meet business objectives
* Managing team performance and development
* Overseeing stock control and EPOS systems
* Ensuring health, safety, and environmental standards
Person Specification
* Strong leadership and organizational skills with the ability to engage teams
* Positive, proactive attitude
* Experience with EPOS and stock management systems
* Ability to analyze data and deliver results
* Excellent communication skills
* At least 3 years’ experience in a similar large-scale retail role
* Passion for food, drink, and customer service
* High professional standards and quality focus
* Ambitious and motivated
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