Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then Delta Hotels by Marriott Preston is the place for you.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. A world of opportunity pulls up to your bar with every guest you meet - and you never know who might show up next. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
The impact you'll make
Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As our Restaurant Supervisor, you'll lead the team in our Cast Iron Restaurant, you'll make sure you and the team know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and want to come back for more.
What you'll do
* Lead and supervise shifts in Cast Iron Restaurant to ensure all shifts run with a seamless approach, whilst your main area of responsibility is the Restaurant you may be asked to support in the bar on occasions
* Be knowledgeable about all food and beverage items that are offered in the restaurant and bar and ensure the team carry the same knowledge
* Ensure compliance with all food and beverage policies, standards and procedures
* Inspect storage areas for cleanliness, organization and FIFO
* Complete stock inventories on a regular basis and order stock as required
* Support with training and developing the team
* Establish and maintain open, collaborative relationships with the other hotel teams and be flexible to supporting in all areas of the hotel if required
* Identify, develop and introduce ways to upsell and increase revenue within the department
* Complete opening and closing duties, to ensure the restaurant is ready for service, utensils and equipment is ready and all cash and keys are locked away at the end of the day
* Monitor restaurant for seating availability, service, safety and well being of guests
What we're looking for
* Great conversational skills and teamwork-oriented
* Positive outlook and outgoing personality
* Previous Food & Beverage supervisory experience in a hotel environment, ideally within a restaurant or bar
Perks you deserve
In addition to an hourly rate of £13.21 ensuring you are paid for every hour worked, We'll support you in and out of the workplace by offering:
* Health & Wellbeing - complimentary Leisure Club Membership
* Meals - Tasty and Varied Meals in our Associate Dining Facility
* Uniform
* Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more
* Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
* Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
* Pay - Annual Performance Related Pay Review
* Health - Cycle to work scheme
* Pension & Life Assurance
* Flexibility - do you need flexibility in your life, talk to us as we know work life balance is important
* Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
* Develop and Grow - Comprehensive Training and Development programs
* Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
* Celebrate - Awards and Recognition Celebrations
* Events - Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days, including weekends with a variety of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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