Customer Engagement Manager
Location: 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX Contract: Fixed Term Contract – March 2026 Salary: Circa £35K Hours: 37.5 hours per week
Join Groundwork South as a Customer Engagement Manager!
Be part of a dynamic team committed to social and environmental regeneration.
The Role: As a Customer Engagement Manager, you’ll play a pivotal role in delivering our Water Efficiency Programme, ensuring a seamless and high-impact engagement strategy. You’ll be responsible for driving the success of domestic and non-household water efficiency services across London and the South of England, in collaboration with various water companies.
This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers.
You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.
About Groundwork South: Groundwork South is a leading social and environmental regeneration charity dedicated to building sustainable communities where individuals and enterprises thrive. We work with key partners to drive impactful change, and we’re seeking a passionate and proactive Customer Engagement Manager to join our Water Efficiency Programme team.