Job Description
Reporting to the QSR Managing Director, the Chaiiwala and New Brands Operations Leader plays a critical role in driving operational excellence and supporting the growth of Splendid Hospitality’s QSR portfolio.
This role is responsible for the successful integration of new and extended QSR brands within the Group, while ensuring consistent performance and brand standards across Chaiiwala. Acting as the voice of field operations, you will define operational priorities, drive strategic initiatives and enhance both profitability and guest experience.
You will ensure restaurant teams are fully set up for success — delivering exceptional guest experiences, strong P&L performance and safe, compliant operations. The role also leads the operational execution of new restaurant openings, brand launches and refurbishment projects, working cross-functionally with Operations, Development, Construction, Training, Facilities, HR and Health & Safety to ensure every site is launch-ready and positioned for strong trading from day one.
This is a high-impact leadership role for someone who thrives on growth, performance improvement and operational precision in a fast-paced QSR environment.
What We Offer
We want our Family Members to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people within our QSR, corporate and hotel teams, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at all our properties
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services physical wellbeing & financial aid.
• Life Assurance
• 33 holiday days
• Automatic Enrolment into a workplace pension scheme