We are looking for an Imaging Administrator to join our Imaging Department team. The post holder will ensure patients, visitors and staff receive professional and polite assistance at all times. The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the Imaging Department including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skill, both verbal and written.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
Am I the right person for this Imaging Administrator role?
1. Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
2. NVQ at level 3 or above in Business Administration (or equivalent) desirably
3. Evidence of IT skills and computer data input
4. Previous experience of working in a radiology reception department
5. Evidence of general clerical experience
6. Experience of record keeping
7. Evidence of excellent customer care skills
8. Experience in liaising with people and staff at all levels
9. Demonstrate ability to work on own initiative and also to work as part of a team
10. Professional appearance
11. Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures
12. Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
13. Demonstrate previous relevant reception experience working in a medical environment
What are the Responsibilities of this Imaging Administrator role?
14. Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
15. Answer telephones in accordance with departmental standards
16. Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
17. Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate.
18. Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs.
19. Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols.
20. Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
21. To verify insurance cover or 3rd party clients, and guarantors’ status.
22. Ensuring all clinics are maintained and updated, during shifts
23. To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection.
24. Be confident in cash handling, adhering to departments policies and Procedures
25. To collect payment in accordance with Hospital policies & issue receipts as and when appropriate.
26. Assisting Consultants for collection of consultation fees on the day.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
27. Private healthcare scheme worth up to £20,000 per year
28. 27 days annual leave
29. Blue Light Card discounts
30. Interest-free season ticket loans
31. Cycle to work scheme
32. Free eye check-up vouchers with contribution towards lenses
33. Free newspaper and media subscriptions
34. Local Business discounts
35. Discount in our Hospice Charity shop
36. Refer a Friend scheme
37. Free Cinema Society Membership offering discounted tickets
38. Personal development and training courses
39. Annual events and recognition awards
40. Career progression and increments
41. For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.