Customer Service Resolution Specialist (1 Year FTC) - Potenital to go Permanent Bolton (Hybrid Working Available) £27,000 – £29,000 Attractive Bonus Monday – Friday The Opportunity We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector. This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities. The Role As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience. Key responsibilities include: * Managing and triaging incoming customer queries and ensuring timely responses * Handling returns processes and coordinating with internal teams * Speaking directly with customers to resolve issues and de-escalate concerns * Investigating complaints to identify root causes and prevent recurrence * Logging and tracking cases accurately using internal systems * Working to SLA targets and ensuring cases are resolved efficiently * Acting as the main point of contact for customers throughout the resolution process * Escalating complex or high-risk issues where necessary About You We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems. You’ll ideally have: * Strong experience in a customer service or complaints/resolutions role * Excellent communication skills (both written and verbal) * The ability to manage multiple cases and prioritise effectively * Confidence dealing with challenging situations and finding solutions * A proactive and detail-oriented approach * Good IT skills (Microsoft Office and CRM systems) What’s in it for You? * Competitive salary of £27,000 – £29,000 * Attractive bonus structure * Monday to Friday working (no weekends) * Hybrid working options * Clear progression and career development opportunities * Supportive and collaborative team environment