* Hypercare Technician jobs in the United Kingdom
99 Hypercare Technician jobs in the United Kingdom
Hard Rock Digital
Posted 1 day ago
Job Description
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The Hypercare Analyst will play a critical role in safeguarding and optimizing the performance of our highest-staking customer accounts. This position is responsible for the trading, continuous monitoring, and in-depth analysis of high-impact accounts, ensuring proactive management of individual customer behavior. By evaluating behavioral patterns, identifying significant changes, and providing actionable recommendations, this role will support the development of strategic approaches to maximize profitability, mitigate risks, and enhance customer satisfaction.
The ideal candidate will have a strong operational mindset, excellent team management skills, and a deep understanding of the sports betting landscape and state-level compliance with the ability to drive process improvements while maintaining operational excellence.
Key Responsibilities:
* Continuously monitor activity across high-staking customer accounts to identify behavioral trends, potential risks, and opportunities.
* Provide ongoing evaluation of individual customer performance, highlighting any significant changes in staking patterns, frequency, or other relevant behaviors.
* Analyze and report on key account metrics, including profitability, risk exposure, and customer lifecycle trends.
* Trade high-stakes accounts with precision, ensuring profitability while managing exposure to risk.
* Collaborate with trading teams to adjust pricing or betting limits based on customer profiles and behavioral insights.
* Work with stakeholders to develop tailored strategies for high-impact accounts based on analysis and business objectives.
* Deliver detailed reports on high-stakes customer performance, providing actionable insights for internal teams.
* Escalate concerns about suspicious behavior, unusual activity, or emerging trends that may pose a risk to the business.
* Present findings and strategy recommendations during regular stakeholder meetings.
What are we looking for?
* Strong background in trading, risk analysis, or customer behavior monitoring.
* Demonstrated experience managing high-value accounts or customers with significant impact on business performance.
* Advanced analytical skills, with expertise in behavioral analysis and data-driven decision-making.
* Strong understanding of trading principles, risk management, and pricing strategies.
* Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders.
* Detail-oriented and proactive, with a strong sense of accountability.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
* Competitive pay and benefits
* Flexible work from home or office hours
* Startup culture backed by a secure, global brand
* Opportunity help shape the future strategy of the Sportsbook
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)
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Hub and System Support Manager
Edinburgh, Scotland Ad Warrior
Posted 3 days ago
Job Description
permanent
Hub and System Support Manager
Location: Hybrid working, at least 80% of time based in Craigmillar.
Salary: £21,316 (pro rata of £31,974)
Hours : 26 hours per week (full-time is 39 hours) over 4 or 5 days
At the organisation they believe in a world of inclusion, free of isolation and loneliness, where a health crisis doesn't mean a life crisis.
Their charity supports people with disabilities and long-t.
PLC and SCADA System Support Engineer
Derby, East Midlands Express Recruitment
Posted 5 days ago
Job Description
Express Recruitment are delighted to be partnering with an industry leader in automation and control systems who are recruiting for a PLC and SCADA System Support Engineer to join their support team within their ever-expanding roster of technology experts.
The successful candidate will have experience confidently providing technical support for control systems, including understand control systems and all their respective protocols. The role will involve travelling across the UK to client sites, requiring a Full UK Driving Licence.
Additionally, support would be required for London contracts via providing on-call Engineering services. Therefore, once a sufficient amount of training has been completed, there will be a mandatory requirement to travel to London periodically for one week at a time. Accommodation will be provided and an additional £500 will be paid on top of the weekly rate for those weeks. A rota will be set up to allow sufficient notice before travelling to London to complete these works.
In return, they are offering up to c£0k per annum D.O.E. along with a very generous benefits package including flexible working hours and holidays, paid birthday off, pension contributions, profit share bonuses, an employee wellbeing program, and 00 a year to spend on activities with your family and friends.
* Provide technical support to clients including troubleshooting system issues
* Conducting routine inspections, system audits, and preventative maintenance activities
* Identifying and analysing complex system faults
* Implementing system modifications, upgrades, and enhancements with a team of experts
* Training end users and personnel on the operation, troubleshooting, and maintenance of control systems
* Travelling to client sites across the UK
Skills & Experience
* Previous experience providing technical support for control systems
* Proficient with PLC programming languages
* Familiar with SCADA systems and HMI design
* Understands industry-standard control system protocols
* Effective communicator both written and verbally
* Needs a Full UK Driving Licence
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on
Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.
Vacancy Summary
Hours : Monday - Friday 40 hours per week, flexible working hours
Salary : Up to c£50k er annum D.O.E.; 00 on-top-of weekly rate for on-site work completed in
London
Location : Derbyshire; London (for one week periodically)
Job Type : Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
Operations Support System Engineer
Wokingham, South East Prodapt
Posted 5 days ago
Job Description
Role: Operational Systems Support (OSS) Engineer
Duration: 3 months starts with
Location: Warwick / Wokingham / Corsham / Farnborough
Mode: Hybrid – the vast majority of work is expected to be remote – however there may be occasional travel to customer sites.
Candidate expected to start the role immediately hence look for Immediate Starters ONLY
SC cleared or SC Eligible required.
Job specs:
* As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
* Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
* Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards.
* Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
* Customer related projects (MACDs)
* Onboarding devices onto StableNet SNMP (Automated Network and Service Management system)
* Configuring monitoring
* datapoints
* Setting alerts
* Report creation
* Supporting fault management
Additional info:
Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.
Technical Support
South Darenth, South East Simpson Judge
Posted 5 days ago
Job Description
Salary up to 45k
Hybrid - South Darenth
I am seeking a driven and technically capable individual to join a dynamic team working on smart vehicle technologies and connected systems. This hybrid role bridges product development and engineering, offering exposure to innovative telematics solutions and cloud-based platforms.
You'll play a key role in supporting the lifecycle of new products—from early-stage planning and technical exploration to customer support and deployment. The position suits someone with a blend of problem-solving ability, technical knowledge, and a curiosity for how products evolve in a real-world setting.
Role Focus:
Product Launch Support – Contribute to planning, coordination, and rollout of new offerings. Engage with technical documentation and internal systems to ensure readiness.
Technology Partner Liaison – Work directly with hardware and software vendors to evaluate compatibility, explore enhancements, and bring new ideas to life.
Research & Emerging Tech – Keep up to date with shifts in the tech landscape, particularly across IoT, automotive connectivity, and data-driven systems.
Cross-Team Technical Assistance – Act as a go-to resource for technical queries from commercial teams and customers. Run product trials and troubleshoot issues when needed.
Tailored Solution Creation – Assist in building adaptable product configurations that solve customer challenges and align with business direction.
Ideal Background:
A degree in IT, computing, or engineering, or equivalent commercial experience in a relevant technical role.
Knowledge of cloud services such as Azure or AWS, and an understanding of IoT infrastructure.
Experience using a programming language such as Python (or willingness to learn).
Analytical mindset with the ability to interpret data and resolve technical challenges.
Familiarity with automotive or fleet systems is advantageous.
Confident communicator with a collaborative and proactive approach.
What’s on Offer:
Performance-related bonus paid quarterly (averaging 10%)
Monthly fitness allowance (up to £60)
Matched contributions to pension scheme (up to 5%)
25 days annual leave, rising over time + bank holidays
Additional company-wide leave day
Vision support and employee well-being services
Life assurance and other standard benefits
Technical Support Engineer
Bedford, Eastern Mansell Recruitment Group Plc
Posted 1 day ago
Job Description
The Company
A globally recognised machinery manufacturer is currently experiencing a strong period of growth. They are investing in their team and have created an exciting new opportunity within their service operations.
The Role
My client is looking for a highly organised and proactive individual to join a growing service department. This brand-new role has been designed to enhance capacity, drive operational efficiency, and improve service delivery across the business. It’s a fantastic opportunity to contribute to meaningful change and make a real impact.
This position isn’t hands-on from a technical perspective, but it does require a good understanding of technical language and concepts. You’ll be expected to triage incoming service requests, ask the right questions, gather relevant information, and ensure a timely and accurate response.
Key Responsibilities:
* Respond to customer service enquiries, triage and prioritise requests based on urgency and technical scope.
* Schedule service engineers effectively, using KPIs to improve route planning, logistics, and overall efficiency.
* Prepare detailed visit packs for engineers, including relevant technical documents and site-specific information.
* Follow up on service visits to identify further sales or support opportunities (e.g. spare parts, upgrades, training, or maintenance contracts).
* Support ERP system usage across the department; help develop dashboards and reporting tools to track service metrics, equipment performance, and recurring issues.
* Produce and maintain daily, weekly, and monthly KPI reports, highlighting performance trends and service gaps.
The Candidate:
Experience in a service coordination or customer support role within an engineering or technical environment.
Technically minded, with the confidence to ask probing questions and understand the nature of customer issues.
Digitally competent and confident working within ERP or service management systems.
Highly organised, with strong attention to detail and the ability to juggle competing priorities.
Clear and confident communicator, both over the phone and in writing.
Calm under pressure and capable of making sound decisions in a fast-paced environment.
A collaborative team player with a proactive, customer-first mindset.
Skilled at building rapport with colleagues across departments, from engineers to leadership.
The Package:
Salary: £35,000 – £43,000 (depending on experience and qualifications).
This vacancy is being advertised by (Agency Name), acting as an Employment Agency for permanent positions and an Employment Business for temporary or contract roles.
Technical Support Specialist
Posted 1 day ago
Job Description
Technical Support Specialist – Heavy Plant - Articulated/Rigid Haulers
A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on Articulated and Rigid Haulers.
Role: Technical Support Specialist
Area: Cambridge or Midlands
What’s on Offer:
* High rate pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance
* Financial/Physical/Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, which includes 24/7 Doctor access
* Healthshield
* Family Friendly policies
* Company events
The requirements of the Technical Support Specialist will be:
* As Technical Support Specialist, you will be responsible for managing aftermarket product quality issues of Articulated and Rigid Haulers, overseeing technical applications for product lines and assisting in fault diagnosis activities
* Maintain an efficient technical help desk
* Compile evidence to drive quality improvements and service fixes
* Contribute to new product introductions and analysis
* Conduct site and customer visits for technical support
The ideal candidate for Technical Support Specialist will be:
* Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
* Experience in a similar technical role in the heavy plant industry
* Technical engineering background and high levels of knowledge within the Construction Industry, ideally on Articulated and Rigid Haulers
* Excellent communicator at all levels
* Have good computer literacy
Apply online or call 0121 726 6590 for a confidential discussion /
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
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Technical Support Engineer
Posted 1 day ago
Job Description
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
The Technical Helpdesk Engineer delivers post sale, remote technical support across all products in the Mitsubishi Electric LES product portfolio – both current line and historic.
To provide market leading post-sale technical support you will need to listen carefully to the information provided, ask effective/open questions to gain a thorough understanding, reference literature and use experience/knowledge to formulate a response and finally effectively communicate the advice/support needed.
Acting as the first tier of post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.
Support is provided by phone and/or email and in line with defined service level agreements
Skills/Responsibilities:
* Perform all activities in-line with customer service standards, department standards and company principles.
* Answer enquiries promptly, efficiently and in line with agreed service levels.
* Evaluate information and provide technical solutions that reduce repeated calls and resolve queries first time.
* Produce concise, well written, technical case logs that consistently meet quality standards.
* Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
* When liaising with all areas of the business engage positively with outcomes focused on customer centricity and a ‘best in industry’ service.
Experience:
* NVQ Level 3 in Refrigeration & Air Conditioning and/or a minimum of 7 years industry experience in service & fault finding.
* A working understanding of refrigeration circuits, electric circuitry, direct expansion split systems & direct expansion VRF systems.
* Problem solving and decision-making capability.
* Organizational and time management skills.
* Ability to reference and effectively use technical literature.
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
* Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
* Pension.
* Life Assurance.
* Group Income Protection Scheme.
* Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
* Access to Mitsubishi’s very own discount platform.
* Colleague Referral Scheme.
* Holiday Buy.
* Long Service Awards.
* Cycle to Work Scheme.
* Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
* Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Technical Support Engineer
Cambridge, Eastern RedTech Recruitment
Posted 3 days ago
Job Description
A brilliant opportunity for a technically-minded individual to join a pioneering deep-tech company as a Technical Support Engineer, working with innovative imaging technology.
This role offers the chance to get hands-on with complex systems, providing high-level technical support to a wide variety of customers both in the UK and internationally. If you thrive on problem-solving, enjoy working closely with hardware, and are confident in a customer-facing role, this could be the perfect step in your career.
Location: Based in Cambridge with regular travel to Oxford and occasional national/international travel
Salary: £40,000 – £50,000 per annum + 10% bonus + equity options + healthcare, pension, and other benefits
Requirements for Technical Support Engineer:
* A degree in Electrical Engineering, Physics, Computer Science or a related technical field
* At least 2 years of experience in a technical support or engineering role
* Experience developing or supporting advanced imaging or camera systems (infrared experience a plus)
* Strong communication skills with a proven ability to convey complex technical concepts to a range of audiences
* Comfortable producing technical documentation, user guides, and support materials
* Familiarity with networking concepts and IT infrastructure
* Proficiency in relevant programming or scripting tools
* Full, clean UK driving licence
* Familiarity with CRM tools is a bonus
* Happy to travel regularly as part of the role
Responsibilities for Technical Support Engineer:
* Build, test, debug, and document production-level imaging systems
* Deliver effective, timely technical support to clients via email, phone, and in person
* Conduct technical demonstrations and presentations to customers and internal teams
* Develop and maintain user guides, scripts, and demo materials to support product usage
* Collaborate with engineering and product teams to identify and resolve product issues and improve user experience
What this offers:
* The chance to work for a cutting-edge tech company at the forefront of imaging technology
* A varied and challenging role combining hands-on technical work with customer interaction
* A competitive package including bonus, equity options, and strong benefits
* The opportunity to travel and work directly with clients on real-world technical challenges
Applications:
If you meet the requirements and are excited by the opportunity to support next-generation imaging solutions, we’d love to hear from you. Please ensure your CV includes full academic and work history details. Apply via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Technical Support Engineer / Product Support Engineer / Field Applications Engineer / Customer Support Engineer / Systems Support Specialist / Hardware Support Engineer / Software Support Engineer / Applications Engineer / Technical Solutions Specialist / Customer Success Engineer / Platform Support / Field Support / Client Support Engineer / Post-Sales Support / Technology Support Specialist / Tier 2 Support / Root Cause Analysis / Technical Troubleshooting / Incident Management / Support Escalation / Technical Documentation / Product Demonstrations / CRM Systems / Diagnostics / Firmware Support / Hardware Integration / Deployment Support / Technical Enablement / Device Support / Imaging Systems
Technical Support Engineer
PER International
Posted 7 days ago
Job Description
Preferred Location/Regions: Manchester, Midlands, Newcastle, London
Work Set-Up: Hybrid/Remote
Our Client
Our client is a leading manufacturer of uninterruptible power supply (UPS) systems, offering a comprehensive range of high-quality power protection solutions from 400 VA up to several megawatts. Operating in over 85 countries, the company is renowned for its commitment to innovation and reliability. Its products are trusted across critical sectors including data centres, healthcare, finance, and telecommunications.
Overview
As a Technical Support Engineer, you will join a growing power systems team focused on delivering expert-level support for UPS and generator solutions. If you're technically sharp, customer-focused, and experienced with AC/DC systems, this could be a great fit.
Key Responsibilities And Activities Include
* Provide timely technical support to internal teams, customers, engineers, and contractors
* Prepare documentation, CAD drawings, and risk assessments for new or ongoing projects
* Help develop training content and product documentation
* Support pre- and post-sales technical queries and product testing
* Assist with system configuration, design input, and software tool management
* Take part in a 24/7 technical support rota when required (remote monitoring & on-call)
Education And Experience Requirements
* Background in electrical or electronic engineering (degree or hands-on experience)
* Experience working with diesel generators or related power systems
* Experience with Deep Sea and ComAp controllers is highly desirable
* Confident using CAD, Microsoft Office, and ERP tools (e.g., Sage)
* Excellent communication skills and attention to detail
* Ability to work across teams and under pressure with a strong customer focus
* Previous exposure to technical documentation and safety procedures is a plus
What's in it for you?
* Exposure to complex systems and multi-functional projects
* Collaborative and supportive environment with opportunities to grow
* Be part of a team making critical systems more resilient and efficient
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