Head of Service Charges, Rent & Income – Norfolk
Salary: £65,000 | Contract: Permanent | Working Pattern: Full-time (37 hours) | Location: Norfolk (Hybrid working available)
An exciting opportunity has arisen with a forward‑thinking and values‑driven housing provider for a Head of Service Charges, Rent & Income. This senior leadership role is responsible for shaping and delivering strategic direction across income, rent setting, and service charge functions. Reporting into the Director of Tenant Services, the incumbent will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes.
Responsibilities
* Provide strategic leadership across rent, service charges, and income collection
* Oversee policy development, compliance, and regulatory alignment
* Lead on income maximisation and arrears reduction strategies
* Drive continuous improvement, system enhancements, and service transformation
* Manage and develop high‑performing teams, fostering a culture of accountability and innovation
* Act as a key representative at regional and national forums
About You
* Extensive experience in service charges, rent, and income management
* Strong knowledge of housing legislation and regulatory frameworks
* Proven leadership experience with the ability to influence at a strategic level
* A track record of delivering financial performance and customer‑focused outcomes
* Excellent stakeholder management and communication skills
What’s on Offer
* Competitive salary of £65,000
* Permanent position offering long‑term career progression
* Hybrid working to support work‑life balance
* Opportunity to shape strategy within a progressive housing organisation
Apply / Contact: For more information or to apply, please contact George Westhead at george.westhead@servicecare.org.uk or 01772 208966.
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