Department:
108 Emergency Response Services
Experience Required:
5–10 years in operations at reputed organization with good computer knowledge.
Education:
Graduate in any discipline
Role Summary:
We are seeking a proactive and experienced District Manager to manage and ensure the effective functioning of 108 Emergency Response Services within assigned district(s) of Andhra Pradesh. This position requires hands-on operational oversight, team coordination, and engagement with local stakeholders to deliver timely emergency response services.
Key Responsibilities:
1. Responsible for operations of ambulances in the assigned district(s).
2. Organize training for pilots in the area of operations.
3. Handle operational issues and escalations from key stakeholders in the district.
4. Maintain good hospital relations to ensure prompt care of patients taken by 108.
5. Ensure maximum emergencies are handled in the territory through optimal resource utilization, manpower planning, fleet management for maximum ambulance uptime.
6. Manage partner relations and leverage government relations in districts.
7. Adhere to SLAs for conduct of Executive Committee meetings with the District Collector(s) quarterly and represent BHSPL in all district review meetings conducted by government authorities.
8. Manage and motivate field manpower for smooth operations.
9. Maintain cordial relations with the media, conduct press meets periodically, and ensure media coverage of 108 services.
10. Develop plans for emergency medical training programs in the territory.
11. Conduct brand awareness campaigns, public engagement activities, presentations, and events.
12. Identify and develop new vendors (fleet, fuel, oxygen) and manage vendor relations for smooth operations.
13. Drive key initiatives to strengthen operations.
14. Handle and disseminate MIS reports.
15. Check the status of medical equipment calibration.
16. Inspect ambulances regularly and ensure all registers are maintained properly.
17. Ensure employee safety, address grievances, and check employee integrity.
18. Aim to improve patient satisfaction index.
19. Plan and assign workloads at regional levels.
20. Create a positive, safe working environment for staff.
21. Maintain security and confidentiality of project information.
22. Check vehicle registration and ensure no unethical practices occur.
23. Address customer feedback and grievances within timelines.
24. Be available 24/7 as required.
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