Role Overview
We are looking for a dynamic, self‑motivated, forward‑thinking Administrator. The position will be within the Thanet Mental Health Administration Team, based at The Beacon, Manston Road, Ramsgate and is a full‑time post (37.5 hours per week). You will provide full secretarial and administrative support to a multi‑disciplinary team.
Qualifications & Experience
Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You’ll either have past customer service experience, or a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.
Technical Skills & Personal Attributes
With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the forefront.
Key Responsibilities
High‑quality administration services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge. Some of the responsibilities for the role are listed below:
* Data entry, e.g., inputting of information such as new referrals and updating of RiO records.
* Checks relevant systems, e.g., RiO for clinic appointment lists.
* Liaising with other internal departments.
* Preparation of a variety of documents and correspondence from digital dictation or notes.
* Printing information in spreadsheet or report format as required.
* Likely to process confidential information.
* Management of Consultant diaries.
* Booking of appointments.
* Minute taking.
* Arranging meetings and events.
* Ordering of stationery and other supplies.
* Supervision of Administration Assistants.
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