Job Description
Operations Administrator
Your new company Are you an organised, proactive and detailed, driven administrator looking for the next step in your career? A professional services firm is seeking an Operations Administrator to support the smooth running of its business and ensure adherence to industry standards and regulatory requirements. This role is a permanent position based in Manchester city centre. Your new role As Operations Administrator, you will:
* Monitor the shared inbox and respond to routine queries.
* Handle day‑to‑day requests, replying on behalf of the senior management team.
* Manage and prioritise emails for senior team members, including reminders for outstanding actions.
* Arrange internal and external meetings
* Book meeting rooms and track attendee responses
* Provide IT support for virtual meetings
* Arrange travel and accommodation where required
* Keep Reception informed of senior team movements
* Scan incoming and outgoing mail
* Distribute and forward correspondence as needed
* Draft letters for review
* Convert dictation into appropriate document formats
* Receive and handle inbound client calls, resolving queries where possible
* Greet clients in person when required
* Print and prepare work‑in‑progress enquiries
* Assist with billing processes
* Raise and issue credit notes
* Chase outstanding fees
* Send monthly statements of account
* Process requests for invoice copies
* Handle cheque banking
* Carry out new client onboarding procedures
* Prepare letters of engagement, including tailored content when required
* Process expenses for senior staff
* Support other teams with project work, including process automation initiatives
* Follow all company policies and procedures, including those relating to confidentiality, equality, and health and safety.
* Report incidents and concerns promptly
What you'll need to succeed
* Ability to build and maintain professional relationships
* Strong prioritisation and organisational skills, delivering high‑quality work
* Clear, concise written communication
* Confident, professional verbal communication
* High attention to detail and accuracy
* Ability to manage workload independently and meet deadlines
* The ability to remain calm under pressure
What you'll get in return This role is for an excellent business salary of £27,000, a Manchester office-based role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 3541894