What you’ll do
The role of the collection agent is to ensure timely settlement of outstanding invoices, through contact with customer by telephone, e-mail and letter. To contact customers with current and overdue balances to establish and resolve the reason for the unpaid debt.
Key accountabilities:
1. Liaise with customers to ensure that payments are received within allowed credit terms.
2. Establish details of complex customer queries and own the resolution of issues preventing payment, through involvement with other departments as required and correctly registered
3. Ensure that cash receipts are identified and allocated as agreed with the customer, through provision of a remittance advice, or allocation details.
4. Ensures customer contact details and contacts are up to date
5. Provides statements and copy invoices to customers to enable payment
Who you are
6. Advanced English
7. Computer Skills (word, excel, (pivots))
8. SAP knowledge (essential)
9. Communication skills (telephone/email)
10. Problem Solving Skills
11. Customer Focus
12. Team Player
13. Ability to prioritise and work accordingly
14. Organisation ability
15. Previous Credit control experience essential
Not a perfect fit