About the job English speaker User Support Coordinator for Banking industry Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives. Mandatory Eu passport ( no Visa sponsorship) What You'll Do: Resolve customer queries via chat, call, or email with empathy and efficiency Own customer cases end-to-end, including complex investigations Support fraud detection, disputes (e.g., chargebacks), and complaint resolution Identify and assist vulnerable customers, escalating when necessary Collaborate with peers to improve processes and provide feedback Stay agile and responsive to evolving customer and business needs What You'll Bring: Fluent English (C1/C2) and proven customer service experience (preferably in Ireland) At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus) A track record of working to performance targets Commitment to excellence in customer support and care Perks & Benefits: Health insurance from your first day Career development and training opportunities Relocation support: flight refund & option to live in company-provided apartments Annual return flight to your home country (within Europe) Free Portuguese lessons, sports activities & team events The chance to collaborate with industry leaders Location: Lisbon, Portugal