Job Description
Activities
* Issuing and sending new membership cards to customers
* Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
* Processing manual application of vouchers on customer accounts
* Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems.
* Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
* Identifying and preparing credit notes for approval
* Calling customers to finalise subscriptions or promptly address their queries
* Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
* Assisting in development of documented procedures with a view towards continual improvement.
* Carry out reporting and analytics to present during meetings with management.
* Assisting with the training of new staff
* Raising Quotes, POs and Receipts in MBC
Qualifications/Experience Required
* Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions
* Clear and concise communication skills, ability to communicate at all levels both internally and with customers
* Strong organizational skills, ability to multi-task, detail oriented
* Takes opportunities to improve performance and processes as required
* Confident, thorough and collaborative,
* Aptitude to work independently
* IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint…)