The Summer Shack in Cambridge is hiring a service manager.
The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.
Key Responsibilities
1. Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
2. Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
3. Maintain high standards of service, presentation, and guest engagement at all times
4. Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
5. Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
6. Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue
7. Monitor staff performance, provide real-time feedback, and support training and onboarding
8. Enforce company policies, service standards, and health & safety regulations
9. Assist with opening and closing duties, including cash handling and end-of-shift reporting
10. Support special events, private parties, and high-volume service periods
Qualifications & Skills
11. 1+ years of floor management or supervisory experience in a hospitality driven venue
12. Strong leadership, communication, and problem-solving skills
13. Ability to remain composed and professional in fast-paced, high-pressure environments
14. Exceptional guest service mindset with attention to detail
15. Experience with POS and reservation systems preferred
16. Ability to stand and move for extended periods
What We Offer
17. Competitive compensation
18. Health Benefits
19. Matching 401k (after 1 year of employment)
20. Supportive, team-oriented work environment
21. Growth opportunities in a growing company