Overview
Senior Quality and Compliance Manager - 6405
Salary: £43,800 - £58,500
Location: Cambridge/Hybrid (minimum of 2 days per week in the office)
Contract: Full Time (35 hours per week) / Fixed term (18 months)
The Exam Services team delivers millions of English Language assessments each year and is responsible for test security, exam centre compliance, protecting the reputation of the exams, and ensuring fairness for all candidates. There are two senior managers working together to manage the compliance of the global exam centre network, define security requirements in a changing environment, and balance customer focus with regulatory needs.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Responsibilities
* Manage key internal and external stakeholder relationships to ensure robust exam security.
* Become an expert in exam regulations and security, speaking about test delivery and our exam centre network, and provide guidance to other parts of the business.
* Establish clear, robust policies for managing the security of our assessments.
* Establish clear KPIs and SLAs and monitor progress against these.
* Make key operational decisions and contribute to strategic decisions for the department.
* Manage the quality and compliance of our third-party exam centre network globally for Cambridge, ensuring high security standards.
* Lead and manage a team, providing development, support and resource management.
About You
Qualifications/knowledge
* Knowledge of Cambridge English products, partners and customer base.
* Knowledge/understanding of test day delivery, test security and associated challenges.
* Experience of supporting or working with international customers.
* Broad understanding of regulatory requirements for exam boards.
Essential Skills & Experience
* Experience of exam delivery or exam operations, invigilation or other relevant insight into running examinations.
* Experience of managing people across multiple cultures and countries, and of managing externals.
* Excellent understanding of data management and reporting.
* Confident user of Excel.
* Great people leadership skills.
* Sound understanding of SLAs and KPIs.
* Strong influencing skills to ensure the best outcome for the team and customer in cross-functional negotiations.
* Ability to plan team resource in both the short and long term to meet inflexible targets.
Desirable
* Knowledge of the Cambridge English partner landscape and the challenges of operating globally via exam centres/third parties.
* Management qualification (desirable).
* Process improvement skills (desirable).
Rewards And Benefits
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
We are a hybrid working organisation. We offer flexible working options from day one and expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office. Other arrangements can be considered to accommodate flexibility or adjustments due to disability.
Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date of Wednesday, 8th October, though we may close earlier if suitable candidates are identified. Interviews are scheduled for Monday, 20th October. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us: We are committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics. We believe better outcomes come through diversity of thought, background and approach.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Quality Assurance
Industries
* Book and Periodical Publishing, Higher Education, and E-Learning Providers
Note: This job description reflects the information provided and retains the essential content while removing extraneous formatting.
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