The vacancy About role Contract : Permanent Hours : 40 hours per week - office based, 5 days a week Location : Chipping Sodbury Are you a natural leader with a passion for delivering excellent customer service and managing high-performing teams? Do you have a strong background in mechanical and electrical operations? If so, we'd love to hear from you. Reporting to the M&E Coordination Team Manager, you'll lead a team coordinating cyclical servicing, maintenance, repairs, and installations across heating, electrical, and facilities services. You'll ensure efficient scheduling, manage performance, and drive customer satisfaction across every touchpoint. Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the Bromford Flagship group. What You'll Be Doing Leading a team of coordinators in delivering an excellent and efficient M&E service. Working closely with customer delivery and programme managers to schedule and deliver works effectively. Monitoring daily operations to ensure targets are met and services are delivered within regulatory requirements. Handling complex maintenance issues and complaints through to resolution. Supporting team development, coaching, 1-2-1s, and recruitment. Assisting in the rollout of new technology and systems. What We're Looking For Experience managing teams in a customer-focused environment. Knowledge of M&E operations and electronic scheduling systems. Excellent communication skills (written and verbal), with attention to detail and strong organisational ability. Confident using MS Word and Excel, and skilled in analysing data. Calm under pressure, with a proactive and solutions-focused mindset. Minimum 3 GCSEs (or equivalent) including Maths and English at grade C or above. A willingness to work flexibly. Due to the nature of the role, a Basic DBS check will be required. Benefits package Salary : £33,000 per year, with an annual salary review Performance Bonus: Based on individual and company-wide targets Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days Pension options: Choose from two pension schemes, with employer contributions of up to 10% Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership Wellbeing Support - not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources. Retail discounts : Save money on groceries, clothing, electronics, and more Family Leave - supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave. Closing date for applications: 2nd January 2026 Please apply early, as we may close the vacancy early if we receive a high volume of applications. If you have any questions or need assistance, please contact The Resourcing Team, at recruitment@bromford.co.uk. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.