Head of Customer Proposition & Experience - Hemel Hempstead Salary up to £60,000 plus outstanding perks, incentives and free family holidays. Why apply for this Head of Customer Proposition & Experience role? You’ll enjoy a rewarding package designed to recognise your impact:
Salary up to £60,000 Competitive pension scheme Employee rewards and benefits with Perkbox Holiday discounts of up to 50% off Free use of swimming pools and on‑site facilities Discounts on food and drink Commission and incentive schemes Last minute breaks from as little as £100 Service awards and annual celebrations High Street voucher incentives Team nights out Free family holiday incentives
Key Responsibilities
Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage and ownership benefits Map and optimise the end‑to‑end guest and owner journey Lead pilots and roll out successful initiatives across all parks Partner with marketing teams to create compelling value messaging Own all on‑park marketing strategy and execution Drive incremental revenue and increase spend per guest Build a strong owner community to improve retention and advocacy Track proposition performance, ROI and customer feedback Lead and develop a high‑performing marketing team in Hemel Hempstead
What we’re looking for
Senior experience in proposition, product, customer or experience marketing Proven success launching commercially successful propositions Background in hospitality, leisure, retail or travel Experience building loyalty or membership communities Strong commercial and budget management skills Excellent stakeholder management and leadership abilities Data‑driven approach to optimisation and decision making
Location: Hemel Hempstead Role: Head of Customer Proposition & Experience #J-18808-Ljbffr