Salary: £107,082 - 135,150 per year Requirements: Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices. Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting. Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source. Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams. Hands-on experience with ITSM tooling, such as ServiceNow CMDB and Service Portfolio, including reporting and dashboards, data imports, and lifecycle workflows. Strong stakeholder management and communication skills, with the ability to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers. Experience producing data health MI, including KPIs, quality scores, and exception reporting, and turning insight into prioritised improvement actions. Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence. Responsibilities: Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB. Develop and maintain CSDM and CMDB models, ensuring strong governance and alignment to service management standards. Improve service data quality through remediation activities, defect investigation, and coordination with accountable teams. Produce data health reporting and insights, including KPIs, quality scores, and exception reporting. Enable ITSM processes by improving incident and change impact analysis and service views. Engage with stakeholders to promote data stewardship, drive adoption of standards, and support ongoing service data governance. Work with service owners, service desks, technical teams, and suppliers to improve service selection, categorisation, and data quality at source. Use ITSM tooling to manage data imports, reporting, dashboards, and lifecycle workflows. Technologies: CMDB Support ITSM ServiceNow More: We are recruiting for a CSDM / CMDB Service Analyst for a 6-month contract on an inside IR35 basis, offering a day rate of £417 to £525. This role is based in Havant with hybrid working. We are supporting a service management transformation programme focused on improving the adoption of the Common Service Data Model and enhancing the quality, completeness, and consistency of service information within the CMDB. This is a hands-on role for someone who can work across governance, data quality, reporting, stakeholder engagement, and ITSM enablement to drive meaningful improvements in service data accuracy and confidence. last updated 22 week of 2026