Our client is a market leader for Food processing and Packaging equipment. The Service Coordinator is a key part of the Service Planning team, controlling the daily activities of the Service department. Scheduling Engineers, communicating with customers and ensuring all paperwork is up to date. Key Duties and responsibilities * • Be first point of call for incoming service calls * • Ensures all calls to the department are answered within a timely manner * • Regularly updates customers on all ongoing issues * • Recognises the urgency of each service request * • Work with customers to schedule service calls and follow up * • Ensures efficient planning of engineers and workloads * • Communicates the correct information to Engineers to assist with their daily work * • Ensure that all service issues are logged and raised with the relevant department * • Keeps track of all service jobs and ensures Engineers reports are sent in daily * • Be proactive when engineers are in need of support * • Appropriately balance workloads and time off for each Technician * • Prepare service billing for time and expenses for all billable service * • Ensures all Service jobs are logged and billed where appropriate * • Work with customers to schedule service calls and follow up * • Work with the Regional Service Managers ...