E-commerce Manager
Location: King's Lynn, Norfolk
Salary: £36,000 to £45,000 gross pa (depending on experience)
Contract: Full-time - Monday to Friday 8am to 4pm
Benefits:
* 21 days holiday +3 days at Christmas (plus bank holidays)
* Employee Assistance Program
* Company Pension Scheme
* Discount Scheme
We are seeking an experienced Ecommerce Manager to take ownership of our online retail strategy and day-to-day execution. We have a fast-growing online business with ambitious plans to continue this strong performance. In this hands-on role you will be responsible for optimising our Shopify website, driving digital sales growth, and ensuring our brand is represented beautifully and consistently across all digital touchpoints.
As a key working partner with our Creative Director and Marketing Manager, you will play a pivotal role in aligning ecommerce activity with our brand vision and marketing strategy, ensuring a seamless customer journey from first impression to checkout.
This position is ideally suited to someone with a proven track record of managing an ecommerce brand's website or similar role, who thrives in a creative, fast-moving environment and can demonstrate tangible results and ROI. We welcome applications from candidates with diverse backgrounds and experiences. If you have similar experience and this role excites you, we'd love to hear from you
The Role:
Website Management:
* Oversee and optimise our Shopify ecommerce platform.
* Manage product listings, site merchandising, content updates, and UX improvements.
* Implement CRO (conversion rate optimisation) and A/B testing initiatives.
* Develop and maintain the company website and subwebsites.
* Plan and execute paid advertising campaigns (Meta, Google, TikTok, etc.).
* Manage budgets, optimise ROI, and report on campaign performance.
* Work with agencies and freelancers where required.
* Collaborate with our in-house and external creative teams.
* Engage with our community across platforms and grow reach.
* Spot opportunities for influencer partnerships and collaborations.
Analytics & Reporting:
* Monitor KPIs including sales, traffic, conversion, and customer acquisition.
* Provide regular insights and recommendations to the leadership team.
About You
* Proven track record of managing and scaling a brand's eCommerce website, driving measurable growth in sales, customer engagement, and overall brand performance.
* Hands-on experience with Shopify.
* Demonstrated success running paid advertising campaigns (Meta, Google Ads, TikTok etc.).
* A mix of analytical and creative skills, able to dive into the data but also shape compelling brand experiences.
* Knowledge of social media would be an advantage but not essential
* Commercially minded with a keen eye for detail and customer journey optimisation.
* Highly organised, self-motivated, and adaptable to a growing, entrepreneurial environment.
* Comfortable rolling up your sleeves to manage day-to-day tasks while also shaping and delivering the longer-term strategic planning.
Join Us at Norfolk Natural Living
* Work with a purpose driven, brand rooted in sustainability and craftsmanship.
* Be part of a creative, passionate team based in beautiful Norfolk.
Norfolk Natural Living was born from a simple but powerful idea: to transform everyday rituals into joyful experiences. What started with a love for nature, wellbeing and craftsmanship has grown into a flourishing founder-owned brand with 9 beautiful shops across Norfolk, Suffolk and London.
We are proud to call ourselves a slow-luxury brand – dedicated to creating products that bring beauty, calm and pleasure into our customers' lives. Every bottle and blend is handcrafted with care, using natural, biodegradable ingredients combined with therapeutic botanicals to enhance both home and wellbeing. Our creations are always non-toxic, plant-based, gentle enough for a baby's skin and of course, never tested on animals.
We believe that even the most ordinary tasks, washing the dishes, folding laundry, cleaning the home, can become small, meaningful rituals when infused with nature's goodness and our customers share that love for mindful living.
When you join Norfolk Natural Living, you'll become part of a close-knit, creative team that values artisan craftsmanship, sustainability, and the transformative power of nature. Every day is a chance to share our philosophy, delight our customers, and contribute to a brand that's growing with purpose.
Lead with Passion - Inspire with Purpose - Elevate Everyday Rituals.
Job Types: Full-time, Permanent
Pay: £36,000.00-£45,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person