IT Service Desk Analyst page is loaded## IT Service Desk Analystremote type: Hybrid Joblocations: GBR - Bristol, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 23, 2025 (13 days left to apply)job requisition id: JR2025477140IT Service Desk Analyst**Company:**Boeing Defence United Kingdom Limited**Role Overview:**We are seeking a dedicated and customer-oriented Service Desk Agent to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively. The Service Desk Agent will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.**Key Responsibilities:*** Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.* Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.* Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.* Assist users with account management, including password resets and access issues.* Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.* Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.* Participate in training sessions and workshops to enhance technical skills and customer service abilities.* Contribute to the development of knowledge base articles and user documentation.* Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)**Preferred Experience:*** Previous experience in a customer service or technical support role preferred.* Strong problem-solving skills and the ability to think critically under pressure.* Excellent verbal and written communication skills.* Ability to remain calm under pressure or through demanding challenges* Familiarity with common operating systems and software applications.* Ability to work independently and as part of a team in a fast-paced environment.* Understanding of ITIL best practice methodology.**Becoming a Boeing Employee**The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:* Competitive salary and annual incentive plans* Continuous learning - you’ll develop the approach and skills to navigate whatever comes next* Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way* Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs* Excellent Adoption and Parental leave options* 23 days plus UK public holidays and a Winter Break between Christmas and New Year* Pension Plan with up to 10% employer contribution* Company paid BUPA Medical Plan* Short Term Sickness: 100% pay for the first 26 weeks* Long Term Sickness: 66.67% of annual salary from 27th week* 6x annual salary life insurance* Learning Together Programme to support your on-going personal and career development* Access to Boeing’s Well Being Programs, tool and incentives.**Security Clearance and Eligibility**Important information regarding this role: This role is for a locally hired position in the UK, and candidates must have current legal authorisation to work immediately in the UK, along with 5 years consecutive UK residency to date to be considered for the position.Boeing will not attempt to obtain immigration and / or labour sponsorship for any applicant. Benefits and pay are determined at the local level and are not part of Boeing US based payroll.******Language Requirements:******Not Applicable**Education:**Not Applicable**Relocation:**Relocation assistance is not a negotiable benefit for this position.**Security Clearance:**This position requires the ability to obtain United Kingdom Security Check.**Visa Sponsorship:**Employer will not sponsor applicants for employment visa status.**Contingent Upon Award Program**This position is not contingent upon program award**Shift:**Day Shift (United Kingdom)
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