Contract Liaison Officer
Based in the Burton office, this role operates on site around Nottingham, Derby, and, occasionally, Birmingham. The position is contracted for 37.5 hours per week, Monday to Friday.
Responsibilities
* Support sites and contracts by acting as the liaison between customers, clients, and the wider community.
* Deliver and manage Social Value initiatives and provide excellent customer service across the organisation.
* Lead the delivery of all contractual commitments, including planning and scheduling community, skills and employment initiatives in line with the Social Value Act.
* Respond to enquiries and issues relating to varying works delivered by site teams and subcontractors, serving as the voice and face at contract and site levels.
* Establish effective communication systems to keep site teams informed while maintaining good relationships with customers and Novus staff.
* Coordinate distribution and maintain information regarding upcoming and current works and contractual commitments, ensuring accurate reporting.
* Carry out face‑to‑face site visits with clients and customers.
* Address complaints and resolve concerns positively.
* Generate technical instructions, site notes and observations through excellent administrative skills and knowledge of MS Office and internal systems.
* Identify potential case studies that showcase outstanding customer service and social value impact for use in tendering new contracts.
* Promote successes and initiatives with Marketing, ensuring the organisation’s achievements are well communicated.
Qualifications / About you
* Previous experience as a Contract/Resident/Tenant Liaison Officer on tenanted social housing properties, preferably involving refurbishments or upgrades.
* Strong face‑to‑face customer service experience; confident presentation skills and excellent communication ability are essential.
* Proficiency in IT, including MS Office and internal systems.
* Flexibility with working hours and travel requirements.
* Must hold a Full UK Driving Licence; DBS check will be completed.
Benefits
* Attractive salary and benefits package.
* 27 days holiday & Bank Holiday – option to buy or sell holidays.
* Company pension scheme – up to 7.5% contribution.
* Car allowance or fleet van.
* Discounted healthcare scheme.
* High street & lifestyle discounts, including Taste card.
* A day paid volunteering per year.
* Length of service awards and other recognitions.
Inclusivity Statement
At Novus Property Solutions, we value people and are committed to building an inclusive and diverse workplace where everyone can bring their full selves to work. We understand many candidates may not meet every listed criterion and encourage you to apply anyway, as you may be exactly the person we are looking for.
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