Overview
This is a patient facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively in a busy children’s clinic environment which can sometimes be noisy. Although your work will be guided you must be able to work unsupervised, using your own initiative and respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious children/families/carers.
As a focused individual, you will need to be organised, have the ability to prioritise your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.
Responsibilities
* Action appointments from worklist.
* Action appointment requests on electronic database from clinicians and consultants.
* Change, cancel or amend appointments as required whilst following various booking rules.
* Ensure clinics are appropriately utilised.
* Expedition of referrals.
* Maintain clinic room bookings.
* Manage electronic worklists.
* Add, end and re-open referrals on electronic database.
* Escalate issues to appropriate manager/clinician.
* Meet and greet parents/children asking relevant screening questions.
* Receive enquiries via telephone, email, text or face to face from internal and external parties.
* Respond sensitively to parents who may be worried, anxious or distressed.
Trust Information Pack
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Wednesday 18 Mar 2026
#J-18808-Ljbffr