Job Description
Salary: Competitive plus Benefits
Join one of the UK’s leading support services providers, dedicated to delivering outstanding service within healthcare environments. We are currently seeking a commercially focused and experienced Soft Services Operations Director to lead the full delivery of Soft Facilities Management (FM) services working in partnership with the NHS.
This is a high-profile leadership role, ideal for a senior professional with strong PFI experience, exceptional stakeholder management skills, and a proven track record in Soft FM operations within healthcare settings.
About the Role:
You will be responsible for overseeing and continuously improving the delivery of all soft services—cleaning, catering, portering, waste, switchboard and retail operations to name a few—across the hospital. Your focus will include driving operational excellence, ensuring regulatory compliance, optimising financial performance, and enhancing patient and staff satisfaction.
Key Responsibilities:
1. Strategic Leadership: Lead all aspects of soft FM and retail operations, embedding a high-performance culture and ensuring service excellence.
2. Financial Management: Man...