Overview
Managed Services Consultant — Gateshead (Hybrid)
Must hold a full UK driving licence. Must hold a valid UK work permit. Must live within commuting distance of Gateshead.
Looking for a role where your technical know-how actually makes a difference? Here's your chance to join a fast-growing, award-winning managed service provider that's helping businesses across the UK modernise, migrate and thrive. This isn't just another "behind the screen" consultant job. You'll get stuck into cloud, hybrid and on-premises migration projects, keep critical systems running smoothly, and be the trusted voice guiding clients through complex IT decisions. If you enjoy solving problems, shaping solutions, and working directly with people, this role ticks all the boxes.
What you'll be doing
* Delivering Microsoft 365, network and server migrations, hybrid deployments and installations
* Troubleshooting across desktop, server, cloud and virtual environments (Hyper-V, VMware)
* Acting as a trusted advisor to clients, translating tech into business outcomes
* Proactively monitoring systems, managing SLAs, and keeping documentation sharp
* Collaborating with vendors, internal teams and stakeholders to resolve issues
* Getting involved in maintenance, incident response and occasional 24/7 support
Must haves
* 2+ years MIN technical consulting experience within a Managed Service Provider
* Strong communicator who can simplify the complex for clients
* Ability to recommend and implement smart, practical solutions
* Familiarity with ITIL, cybersecurity standards (Cyber Essentials, ISO 27001, NIST) and data protection requirements
* Hands-on expertise with:
o Windows Server (AD, GPOs, DNS, DHCP, DFS, Hyper-V)
o Microsoft 365 (Exchange Online, Teams, Entra ID, Intune, Defender suite)
o Networking (VLAN, LAN/WAN, VPN, Firewalls, NAT, Layer 3 Switching)
o Virtualisation (Hyper-V/VMware)
o Backup solutions (cloud & on-prem)
o Endpoint protection (XDR/MDR)
What’s in it for you
* Competitive salary + car/car allowance
* Unlimited holidays (yes, really)
* Vitality healthcare perks (Apple Watch, cinema tickets, coffee and more)
* Monthly CPD allowance for training/certs
* Flexible hybrid working
* Genuine career progression
* Charity days, referral bonuses & social events
* Electric car scheme
* Free fruit, free parking & a friendly, collaborative culture
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