Company Description
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!
Job Description
Serves as the primary point of contact for a portfolio of publishing clients, acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities.
Essential Duties:
1. Serves as the primary point of contact for a designated portfolio of clients, addressing enquiries and resolving issues in a timely and professional manner.
2. Liaises effectively between clients and internal teams to ensure seamless communication and project execution.
3. Communicates business requirements and updates to clients, ensuring clarity and transparency.
4. Oversees client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
5. Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings.
6. Contributes to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team.
7. Utilises internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
8. Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
9. Proactively identifies and pursues new business opportunities that benefit both clients and