Description:
An exciting opportunity has arisen for an experienced Scheduler to join a friendly team based in Milton Keynes. You’ll be part of a collaborative group responsible for coordinating the schedules of field-based service & installation technicians.
Working Hours:
1. 37.5 hours per week
2. Monday to Friday: 08:30 – 17:00
3. Weekend cover on a rota basis
4. Hybrid working available (3 days in office, 2 days from home) after probation
Key Responsibilities:
5. Allocate reactive and installation work to meet service level agreements
6. Plan installation
7. Collaborate with Regional Operations Managers to achieve a First Time Fix
8. Ensure follow-up work is reviewed and updated promptly
9. Coordinate return visits within 48 hours
10. Liaise with internal service support teams to ensure smooth operations
11. Provide accurate ETAs and updates to internal teams and customers
12. Manage and monitor aged calls to ensure timely resolution
Essential Skills & Experience:
13. Minimum of 2 year's experience in a planning or scheduling role
14. Strong written and verbal communication skills
15. Excellent UK geographical knowledge
16. Highly organised with the ability to self-manage
17. Familiarity with SAP
18. Methodical and detail-oriented
19. Able to prioritise and work under pressure
20. Strong multitasking abilities
21. Team player with a professional telephone manner
22. Self-motivated and proactive
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.