Job summary At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. An exciting opportunity has arisen to join the cardiology ward clerk team on a fixed term basis. The post holder will provide the first point of contact for telephone enquiries, visitors, and members of the multidisciplinary team. They ensure patient notes are maintained, administrative tasks relating to admission, treatment and discharge are completed accurately, and both paper and electronic records are kept organised and up to date. Main duties of the job Provide a first point of contact on the ward for telephone enquiries and visitors. Ensure that patient notes are organised, up to date and available to record patient care. Ensure that administrative tasks associated with patient admission, treatment and discharge are performed effectively and efficiently. Ensure that electronic and manual patient records are maintained in a timely fashion. on About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Job description Job responsibilities Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements. Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence. Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. Demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Knowledge of the Hospital computer system, gained from experience and training. Keyboard skills. Knowledge of Trust policy relating to patient confidentiality, data protection and computer access. Knowledge of the principles of good customer care. There will be requirement to exercise judgement when dealing with enquiries with the need to analyse and resolve problems and issues raised. The post holder will prioritise and plan workload and organise own time, adjust clinic times as necessary. Arranging tests and x-rays as instructed by the medical and nursing team. Preparation of medical notes for all patients admitted to the ward. To have the dexterity and accuracy required for keyboard skills. Responsible for displaying good customer care skills in communicating with patients daily. Follow departmental policies and procedures. The post holder will be guided by standard operating procedures. The post holder will work without direct supervision. Uses computer for a substantial proportion of working time. Job description Job responsibilities Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements. Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence. Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. Demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Knowledge of the Hospital computer system, gained from experience and training. Keyboard skills. Knowledge of Trust policy relating to patient confidentiality, data protection and computer access. Knowledge of the principles of good customer care. There will be requirement to exercise judgement when dealing with enquiries with the need to analyse and resolve problems and issues raised. The post holder will prioritise and plan workload and organise own time, adjust clinic times as necessary. Arranging tests and x-rays as instructed by the medical and nursing team. Preparation of medical notes for all patients admitted to the ward. To have the dexterity and accuracy required for keyboard skills. Responsible for displaying good customer care skills in communicating with patients daily. Follow departmental policies and procedures. The post holder will be guided by standard operating procedures. The post holder will work without direct supervision. Uses computer for a substantial proportion of working time. Person Specification Skills Essential IT Proficiency - experience using databases, electronic systems, Microsoft office Communication - Excellent verbal and telephone skills for handling patient, visitor and staff inquires Organisational skills - strong administrative skills Qualifications Desirable previous administrative or clerical experience Person Specification Skills Essential IT Proficiency - experience using databases, electronic systems, Microsoft office Communication - Excellent verbal and telephone skills for handling patient, visitor and staff inquires Organisational skills - strong administrative skills Qualifications Desirable previous administrative or clerical experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke University Hospital Newcastle Road Stoke on Trent ST4 6QG United Kingdom Employer's website