Kindeva Drug Delivery
Our Work Matters:
At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.
The Impact You Will Make:
As the Kindeva IT Support Analyst you will serve as the first point of escalation for all end-user related support incidents for the site, whilst maintaining positive relationships with site leaders, senior and executive business colleagues.
Prior experience should demonstrate practical hands-on knowledge of Administrating Microsoft environments and systems, with experience supporting Microsoft Operating systems, Desktop and Laptop computing, and basic Networking experience. In this role you will also have responsibility to provide Level 2 Desktop Support on a regular basis.
Key Responsibilities include, but are not limited to:
* Actively Administrate all Microsoft environments and systems.
* Act as the point of contact for all Level 1 & 2 computer and system related issues.
* Serve as the first point of escalation for all end-user related support incidents for assigned site.
* Provide onsite and remote support to end users for computer systems, software, hardware, and peripherals.
* Assist in creating training materials pertaining to computer troubleshooting and usage.
* Maintain a working log detailing all required system updates.
* Ability to analyze, troubleshoot and diagnose hardware problems.
* Perform hardware/software moves, changes, additions, and upgrades.
* Manage all on boarding and off boarding of Kindeva users into and out of MS Azure Active Directory and all underlying Microsoft systems.
* Install and configure computer systems and applications within the company.
Skills & Experience:
* 3+ years' experience Administrating Microsoft Azure Active Directory, Azure Exchange, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive.
* 3+ years' experience in a heavy customer focus position involving support and technical knowledge of end user computing environments.
* Experience supporting networked environments including wired, wireless, VPN, TCP/IP protocol, routing concepts and basic networking such as DHCP, DNS, etc.
* Knowledge and hands-on experience with Windows desktop environments.
* Knowledge and experience supporting Microsoft Office 365 including Email, SharePoint, and OneDrive.
* Microsoft Active Directory User and Group administration.
* Excellent organization and ticket documentation skills.
* Knowledge and experience supporting networked and stand-alone printers.
* Working knowledge with remote support tools.
* Experience working with different operating systems including Windows and Mac OS.
* CompTIA A+ and ITIL Certification Preferred.
Key Capabilities:
* Good organisational, interpersonal, and time management skills.
* Ability to maintain positive relationships with senior and executive business colleagues.
* Strong team player with the ability to work independently.
* Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
* Enthusiastic, flexible, conscientious and proactive in approach.
* Take a positive approach to own training and development.
* Good decision-making and problem-solving skills.
* Strong verbal and numerical aptitude skills.
What we Offer:
* Attractive compensation package.
* Company pension scheme (up to 10% employer contribution).
* 25 days holiday per year (plus bank holidays) plus service days after 5 years.
* Private Medical Insurance.
* Company sick pay.
* Employee Assistance Program with 24/7 confidential helpline support for employee and immediate family.
* Life assurance of four times life cover salary.
* Flexible working hours.
* Wellness programmes.
* Employee recognition program.
* Employee development.
* Free on-site parking.
* Discount and cashback at many retailers.
* Cycle to work scheme.
* Flu vaccinations.
* Employee referral scheme.
Additional Information:
Working Hours: 37.5hrs per week
Location: Derby Road, Loughborough
All applicants must be eligible to work in the UK.
We believe our people make the difference at Kindeva, we look for skilled, passionate, and driven professionals to come and work with us to help us excel in manufacturing technologies and processes, which bring lifesaving products to patients worldwide.
LI-DNI
Kindeva does not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings. Any resumes or candidate profiles submitted to Kindeva employees—regardless of format—without a valid, signed agreement and an approved job order from an authorized signatory in Talent Acquisition will be considered the sole property of Kindeva. No fees will be paid in the event that a candidate is hired as a result of an unsolicited resume or referral.
Kindeva is an Equal Opportunity Employer