Annual Salary: circa £50,000 depending on experience.
About the Role | Who are we looking for?
We Are Recruiting For An Experienced Technical Author To Join Our Team. Reporting To The Customer Experience Director, The Successful Candidate Will
>>> Work on our user manuals, workflow guides and other material aimed at increasing the level of knowledge in our userbase as well as minimising the reliance on our support team.
>>> You will have outstanding communication skills. Your oral, written and presentation styles are outstanding. You know how to present new information in a clear and concise manner that is easily digestible. You understand basic learning principles. You can keep an audience engaged and you understand how to reflect back what you hear.
>>> You will work closely with all of the departments focused on product delivery in order to create comprehensive documentation which will be used by our customers to allow them to help themselves and learn on their own and at their own pace.
>>> You will have experience using varied mediums such as manuals or online videos coupled with the use of photographs, drawings, diagrams and charts to increase a users understanding
>>> Were looking for a creative, proactive and forward-thinking person to quickly integrate into the team and develop ideas for projects that will enhance the understanding of our product portfolio.
>>> You will follow the product lifecycle closely and ensure that all documentation and other information is kept up to date.
>>> Suggesting improvements based on your own experience and customer feedback is a natural part of this role also and is something we encourage as a business.
>>> The candidate should be comfortable working alone or as part of a small team, and there may be some limited travel involved to customer sites both in the UK and abroad. This might include assisting in tasks such as end-user training and sales and demo support.
Mandatory Technical Skills and Experience | The "Must-Haves"
Candidates must have more than 3 years experience of working in all the following areas:
>>> University degree in Computer Science, Engineering or equivalent. This can be offset by an appreciable amount of experience in the media server, pixel processing and experiential AV industries as an alternative.
>>> Ability to simplify texts/projects/documents for the targeted audience
>>> Excellent written skills in English
>>> Proven experience in a technical authoring environment
>>> Experience with Wordpress, html and php
>>> Experience with desktop publishing tools and help authoring tools
>>> Advanced Microsoft Office knowledge
>>> Ability to quickly grasp complex technical concepts and make them understandable in text and pictures
>>> Able to demonstrate innovative approaches to communication (including use of visuals/different interfaces) to maximise the impact on communication
>>> Valid Passport
>>> Driving licence
Additional Useful Skills | The "Helpful-to-Haves"
>>> Understanding of modern software development techniques and standards
>>> Experience as a technical author in a company that produces sophisticated software products
>>> Excellent interpersonal and team-working skills
Location
7thSense UK Head Office
2, The Courtyard
Shoreham Road
Upper Beeding
West Sussex
BN44 3TN
For More Information, Please Contact Us On
01903 812299
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