Audiology Clinic Liaison Officer
The NHS Highland is recruiting an Audiology Clinic Liaison Officer to provide nonclinical, person‑centered support to people diagnosed with hearing loss. This role is based within Audiology clinic settings. The post holder will offer practical and emotional support to patients, help them understand information already provided by clinicians, and support access to Deaf Services, social care and third‑sector organisations. The role acts as a key link between patients, Audiology staff and partner services, helping improve patient experience and clinic flow. This is a nonclinical role and does not involve assessment, diagnosis or treatment.
Responsibilities
Provide non‑clinical, person‑centred support to patients diagnosed with hearing loss; facilitate understanding of audiology information; liaise with Audiology staff, Deaf Services, social care and third‑sector partners to improve patient experience and clinic flow; act as a key link to improve clinic flow and patient experience.
Qualifications
* Experience supporting people with communication or additional needs.
* Strong interpersonal and communication skills.
* Ability to provide reassurance to people who may be distressed or overwhelmed.
* Good organisational skills and ability to manage a defined workload.
* Knowledge of hearing loss, audiology services or community support pathways is desirable.
Employment Details
This part‑time post (18 hours) offers flexibility and work‑life balance. Effective from 1 April 2026, the Agenda for Change full‑time working week will be reduced from 37 to 36 hours – part‑time hours will be adjusted on a pro‑rated basis. There will be an increase in the hourly rate to ensure pay remains unaffected. The role does not meet eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa; NHS Highland is unable to provide a Certificate of Sponsorship.
Equality and Diversity
NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for the workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.
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