Customer Support Representative Location: Shipley Salary: £26,277.50 per annum Hours: Monday to Friday, between 8 am and 6 pm (rotational shifts - 37.5 hours per week) We’re currently recruiting for a Customer Support Representative to join a fast-paced, customer-focused operations team within a growing and forward-thinking organisation. This is a varied role where you’ll be supporting customers across multiple channels, including phone, email, webchat and messaging platforms. You’ll play a key part in ensuring customers receive a professional, efficient and consistent service throughout their journey. The Role As part of a dynamic operations team, you’ll handle a wide range of customer enquiries, taking ownership of queries and working towards resolution. The role involves a mix of inbound calls and digital communication, with flexibility required depending on business needs. Key responsibilities: • Managing customer enquiries across phone, email, webchat and other digital channels (up to 40 calls per day) • Taking ownership of queries from initial contact through to resolution • Supporting customers with account queries, service information and appointment bookings • Logging and managing complaints, ensuring clear communication throughout • Working collaboratively with internal teams to resolve customer issues • Accurately updating systems and maintaining detailed record...